Principal Analyst, IT - Business Systems Analyst (OTC)

PURPOSE

The Principal Analyst, IT - Business Systems Analysis serves as the senior functional and technology advisor for the Order-to-Cash capabilities supporting install services, customer billing, rebates, and multifamily contract management. The role leads analysis and solution direction for complex, cross-functional processes spanning all areas of Order to Cash (OTC).

Working across business, product, engineering, architecture, finance, implementation partners, and third-party providers, this role translates strategic business needs into scalable process and system solutions. The position establishes standards, resolves complex process and integration issues, influences roadmaps and investment decisions, and guides other analysts while promoting consistent, controlled, and supportable solutions across BFS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the functional and solution leader for Order-to-Cash (OTC) processes and systems across BFS.

Lead enterprise-wide process analysis, solution design, and business transformation initiatives that span multiple functions, systems, and business units.

Act as the subject matter expert for OTC business processes, applications, integrations, and technology capabilities.

Build strong partnerships with business leaders, stakeholders, product teams, engineering teams, and external partners to drive strategic outcomes.

Facilitate complex discovery, design, and decision-making sessions to define business capabilities, requirements, future-state processes, and technology solutions.

Translate business strategies and operational needs into scalable process, data, integration, and technology solutions.

Evaluate solution alternatives and provide recommendations that balance business value, customer experience, standardization, risk, scalability, supportability, and total cost of ownership.

Lead the analysis and resolution of complex business, process, data, integration, and production issues across the OTC landscape.

Ensure solution designs address cross-functional dependencies across order management, pricing, contracts, billing, rebates, finance, procurement, transportation, warehouse, installation, and external applications.

Establish and promote best practices for business analysis, solution design, documentation, knowledge management, and requirements traceability.

Leverage data, operational metrics, and industry trends to identify opportunities, influence strategy, and drive continuous improvement.

Develop business cases, investment recommendations, and strategic roadmaps that maximize business value and return on investment.

Partner with product and delivery leaders to shape priorities, release strategies, organizational readiness, adoption, and long-term solution roadmaps.

Communicate solution strategies, business impacts, risks, trade-offs, and recommendations to executive, business, and technical audiences.

Mentor and guide analysts while serving as an escalation point for complex functional, process, and solution challenges.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.

10+ years of experience in business systems analysis, solution design, enterprise applications, or business process transformation.

Experience supporting Order-to-Cash processes, including order management, contracts, billing, rebates, pricing, installation, or related business functions.

Experience with SAP S/4HANA, SAP SD, Project Systems, Vistex, or similar enterprise platforms.

Experience leading complex, cross-functional initiatives and designing solutions that support large-scale business processes.

Experience translating business needs into requirements, process designs, roadmaps, and technology solutions.

Experience working with ERP and other enterprise applications, integrations, and reporting platforms.

Strong analytical, problem-solving, communication, and stakeholder management skills.

Ability to influence decisions, lead through complexity, and mentor other analysts.

PREFERRED QUALIFICATIONS

Experience with enterprise integrations, APIs, reporting, master data, and workflow solutions.

Experience supporting construction, installation services, multifamily, project-based sales, or contract management processes.

Relevant certification in Business Analysis, Agile, SAP, Product Management, or Process Improvement

COMPETENCIES

Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.

Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.

Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.

Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. 

Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.

Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.

Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

Business and Financial Acumen

Demonstrates depth of understanding for the P&L and financial analysis

Teaches business and financial acumen to others.

Understands KPIs and how BFS makes money.

Knows the different business segments and how they relate to one another.

Understands customer sales and engagement.

Demonstrates functional and/or technical expertise.

Understands complex issues and demonstrates problem solving skills.

Understands how to maximize business results regardless of industry cycle.

Results Driven

Holds self and others accountable.

Communicates and sets clear goals with plans to deliver.

Manages competing priorities effectively.

Demonstrates appropriate urgency.

Drives to exceed expectations in alignment with our BFS SPICE values.

Embraces and follows best practices.

Demonstrates self-starter, can-do attitude.

Strategic Thinking and Decision Making

Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.

Demonstrates willingness and courage to make tough decisions in a timely manner.

Balances short-and-long term priorities

Demonstrates proactive versus reactive thinking.

Asks questions to identify root cause and analyze situations more accurately.

Servant Leadership

Demonstrates humility by putting others first.

Builds trust-based relationships.

Leads by example with kindness and respect.

Collaborates well across all areas of the business.

Advocates for others

Actively listens to understand the meaning and intent of what the other person is communicating.

Demonstrates authenticity and encourages others to do the same.

Emotional Intelligence

Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.

Demonstrates self-awareness – understands strengths and weaknesses.

Demonstrates empathy – puts themselves in other’s shoes.

Assumes positive intent.

Develops and Leads Others

Drives alignment through clear communication of vision, goals, and expectations.

Invests time on a regular basis in performance feedback and developmental conversations.

Fosters a respectful and inclusive environment.

Empowers, motivates, and inspires others.

Coaches and mentor others for their development.

Guides and persuades others to deliver positive outcomes.

Growth Mindset

Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.

Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.

Thinks like an owner with an entrepreneurial spirit.

Demonstrates and encourages intellectual curiosity.

Continuous learner; seeks opportunities and knowledge for personal and professional growth.

Sees possibilities over problems – actively seeks solutions.

Innovation

Encourages out-of-the box thinking to create new ways of doing things.

Continuously seeks to improve and simplify pain points in the business.

Anticipates, embraces, and leads change.

Develops and executes breakthrough strategies.

Integrity

Does the right thing even under challenging circumstances?

Communicates with honesty.

Consistently treats others fairly and equitably.

Demonstrates reliability and does what they say they will do.

Conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds.

Occasional travel may be required.