Test Automation Manager

The Test Automation Manager for Bupa HK (Health Insurance & Health Services) is responsible for defining and delivering the test automation strategy, frameworks and capabilities to improve software quality, accelerate delivery and reduce manual testing effort. The role leads the design, development and maintenance of reusable automated tests across front-end, API, integration and back-end systems, embedding continuous testing within CI/CD pipelines across Agile, Scrum, Waterfall and hybrid delivery environments. Working closely with project managers, solution architects, business analysts, developers, application specialists and business users, the role establishes risk-based automation coverage, oversees test execution and defect resolution, and provides clear reporting on quality and release readiness. The role also leads and coaches the testing team and manages vendors to build sustainable automation capabilities and support reliable technology delivery.

Responsibilities

• Define and drive the test automation strategy, roadmap and standards across projects and programmes, prioritising high-value, risk-based coverage for functional, integration and regression testing.
• Lead the design, development and maintenance of scalable, reusable automation frameworks and test suites covering web, mobile, API and back-end applications.
• Partner with developers and DevOps teams to integrate automated tests into CI/CD pipelines, establish quality gates and enable early defect detection and continuous feedback.
• Evaluate and select automation tools and manage relevant vendors, balancing technical suitability, maintainability, licensing costs and business value.
• Work with business analysts, product teams and business users to translate requirements and acceptance criteria into automated scenarios, aligning coverage with critical business journeys and supporting SIT and UAT.
• Establish and report automation metrics, including coverage, execution time, test reliability, defect leakage and manual effort reduction, to guide continuous improvement and release readiness decisions.
• Oversee automated test execution, investigate failures, distinguish application defects from script or environment issues, and coordinate defect resolution, retesting and root cause analysis.
• Establish coding, review, version control and documentation standards for automation assets; coordinate test environments, test data and service virtualisation in line with data privacy and security requirements.
• Coordinate internal teams, external vendors and onshore/offshore engineers to manage automation scope, estimates, resources, dependencies and delivery milestones.
• Identify opportunities to extend automation to performance and other non-functional testing, working with specialist teams, and support related ad-hoc initiatives as required.
• Carry out all duties in accordance with Bupa’s policies and procedures
• Lead and coach QA and automation engineers, providing hands-on technical guidance, code reviews and structured knowledge sharing to strengthen automation skills and engineering practices.
• Drive sustainable adoption of test automation across Bupa HK, balancing automated and manual testing to improve delivery speed, quality and operational reliability.

Requirements

• Bachelor’s degree or above in computer science, information systems, or a related discipline
• Minimum 8 years of experience in software testing or quality engineering, including substantial hands-on test automation experience and experience leading testing teams or automation initiatives.
• Proven experience defining automation strategies and building maintainable web, mobile and API test frameworks for medium-sized to large projects involving complex integrations, multiple stakeholders and geographically distributed teams.
• Strong programming and debugging skills in languages such as Java, JavaScript/TypeScript or Python, with hands-on experience in tools such as Playwright, Selenium, Cypress or Appium and API testing tools or libraries.
• Practical experience integrating automated testing with CI/CD pipelines and Git-based version control, together with knowledge of SQL, test data management, IT architecture, APIs and system integration.
• Strong understanding of SDLC, Agile/Scrum, Waterfall and risk-based testing, including regression, system integration, UAT and defect management; experience in insurance or health services is an advantage.
• Demonstrated team leadership, coaching and vendor management skills, with strong analytical and problem-solving capabilities and the ability to communicate technical risks, quality metrics and delivery priorities clearly to technical and business stakeholders.
• Fluent English with strong presentation, technical documentation and report writing skills; relevant testing or test automation certification, such as ISTQB, is an advantage.

Benefits

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

What we offer?

• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus