Contact Centre Team Leader
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Salary
≈ $38k – $82k per year (Estimated)
Location
In office (Hemel Hempstead)
Seniority
Staff
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 14, 2026. Butlin's scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Butlin's is a British holiday resort operator headquartered in Hemel Hempstead, England, running family holidays, short breaks, day visits, conferences and adult weekenders at its seaside resorts. It operates three resorts in Bognor Regis, Minehead and Skegness, where the first Butlin's camp opened in 1936, offering hotels, lodges and caravans alongside waterparks, funfairs, live shows and restaurant brands. Its seasonal and year-round hiring covers housekeeping and accommodation cleaning, chefs and kitchen teams, resort safety officers, stage crew, technicians and electricians, sports coaches and supervisors.
About the role
The purpose of the Contact Centre Team Leader role is to help guests who are either thinking of coming to Butlin’s to have a great experience or who those who may need help and support with their current booking.
From the very first contact as the leader your role will be to support your team by ensuring they are coached and developed in a way that helps them to perform at their very best
As a Team Leader you will report directly to the Sales & Service Manager who will support your coaching and development journey and ensure a cycle of continuous improvement.
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