Assistant Manager- Client servicing | Mumbai

ABOUT US:

BYLD Group is committed to making a difference to people and their organizations through its decades of excellence in business solutions, diverse corporate exposure, and skilled workforce. Our clients across various industries believe us in managing, developing, and aligning their corporate needs with their organizational goals and objectives.

Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies.

Please read about us - www.byldgroup.com

Designation - Assistant Manager - Client Servicing

Experience - 5-6+ Years

Location - Mumbai, Maharashtra (Andheri East)

Role Overview:

Responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.

Key Responsibilities:

• Manage key client accounts and act as the primary point of contact for client requirements, queries and escalations.
• Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.
• Build strong relationships with key client stakeholders through regular meetings, reviews and business discussions.
• Monitor account performance, SLA/KPIs, manpower deployment, attrition and service quality.
• Drive resolution of operational, payroll, compliance and employee-related issues in coordination with internal teams.
• Identify opportunities for account expansion, new business, cross-selling and increased manpower requirements.
• Handle commercial discussions, rate negotiations, agreement renewals, invoicing and payment follow-ups.
• Prepare account MIS and performance reports and provide regular updates to clients and senior management.
• Proactively identify account risks, improve service quality and ensure long-term client retention.

Key Skills-

• Excellent client communication and relationship-management skills
• Strong coordination and follow-up abilities
• Good understanding of staffing/manpower operations
• Knowledge of payroll and statutory compliance
• MIS and Excel proficiency
• Problem-solving and negotiation skills
• Ability to manage multiple clients and priorities
• Willingness to travel for client visits

Why join BYLD:

Perks & Benefits:

• Learn directly from industry experts with 20+ years of experience
• Opportunity to work in a dynamic and collaborative environment.
• Professional development and growth opportunities.
• Gain experience in world class management practices
• Insurance Benefits (Medical and Accidental) for all employees
• Multi-level Rewards programs for all employees

Follow us:

- https://www.linkedin.com/company/byld-group/

- https://www.facebook.com/BYLDGroup/

- https://twitter.com/BYLDGroup