Server NPI and Maintenance Engineer

Job Descriptions

1. Responsible for the operation management of server new product introduction and the construction of an adaptation system. This includes formulating server operation and maintenance standard baselines, server hardware monitoring and formulation, planning, designing, iteratively optimizing the maintainability, ease of maintenance, and stability solutions for new products, identifying and evaluating operation risks during new product introduction, and constructing and adapting new product operation and maintenance solutions.

2. Deeply involved in formulating hardware monitoring plans and verifying and launching monitoring rules for new online models, new hardware, and new scenarios. Precisely define and continuously improve various hardware failure judgment criteria, enhance the accuracy and recall rate of hardware monitoring, and ensure the stable operation of servers.

3. For complex hardware troubleshooting of online servers, conduct in - depth analysis based on server - level black - box logs (such as BMC logs, IPMI/SMBIOS data, operating system kernel logs, hardware event logs, etc.). Collaborate with internal and external software and hardware R & D experts to accurately locate the root causes of difficult problems. Continuously improve the clarity rate of hardware failure monitoring and diagnosis and the consistency rate between repair reports and actual repairs, effectively reducing the failure return rate.

4. Build a hardware failure knowledge base, accumulate typical cases and troubleshooting methodologies, promote the upgrade of monitoring automation and intelligence (such as the implementation of AIOps anomaly detection), participate in the construction of the hardware monitoring system and the standardization of hardware operation and maintenance processes, and write and maintain technical documents and operation manuals.

5. Online quality operation, Establish unified quality standards, clarify the basis for batch quality determination, define the collaborative interface for batch quality issue repair, accumulate historical batch issue experience, implement risk management in advance, and control risks from the source.

6. International travel requirement: up to four times per year, including but not limited to China, Europe, and South Asia. Candidates must have a valid passport and be able to obtain the necessary visas.

Qualifications

Minimum Qualification(s):

1. Bachelor’s degree or higher in Computer Engineering, Computer Science or related majors.

2. Have rich experience in the operation and maintenance of large - scale servers in the Internet industry, be familiar with the Internet operation and maintenance process system, and be familiar with the operation management of the server throughout its life cycle. Possess the concept of service expansion and innovation and experience in operation service expansion.

Preferred Qualification(s):

1. Familiar with the development and delivery processes of server hardware products, as well as product development lifecycle management, including product line planning, product phase management, and product document management. Be acquainted with server operation and maintenance scenarios, proficiently master the ability to identify risks related to server maintainability, ease of maintenance, and stability, and possess the experience and ability to adapt to the operation of new server product introductions.

2. Familiar with server hardware architecture, covering x86/ARM architecture, PCIe/NVMe protocols, as well as key components such as CPU, Disk, Memory, GPU/NPU, NIC, and AOC. Familiar with BMC/IPMI protocol, Redfish, Sensor, SEL log, BMC OneKeyLog, GPU stress test diagnosis, and capable of proficiently applying relevant technologies for hardware status monitoring and fault detection.

3. Proficient in the Linux system, skilled in setting server hardware configurations and troubleshooting under the Linux system. Proficient in one of the commonly used computer languages such as Shell scripting, Python, PHP, Perl, or Lua, and able to enhance work efficiency through language tools.

Skills

Design, Planning, Medical Degree, Service Operations, Job Descriptions, Product Lifecycle Management, Stability, Computer Science, Online Monitoring, Hardware Diagnostics, Adapt to Change, Operations Capability, Operation Management, Server Maintenance, Collaborate With Internal Team, Analysis Services