Digital Operations Analyst

C.H. Robinson is hiring a Digital Operations Analyst to help make AI-enabled solutions more effective, reliable, and valuable for our teams and customers. In this role, you will analyze performance, validate AI outputs, improve workflows, and empower users through training and troubleshooting. Working across business and technology teams, you will turn data and user feedback into smarter processes and stronger operational outcomes. Apply today to help advance the future of AI-enabled operations at C.H. Robinson.

At C.H. Robinson, we’re committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.

Responsibilities:

• Evaluate AI performance, utilization, output quality, and workflow effectiveness through data and user insights
• Identify trends, operational risks, and opportunities to improve AI-enabled processes
• Investigate workflow issues, document root causes, and coordinate timely escalation and resolution
• Build and maintain the business knowledge, rules, prompts, and documentation that guide AI workflows
• Validate AI outputs to promote accuracy, consistency, and alignment with business requirements
• Empower users through practical guidance, troubleshooting, training, and adoption support
• Capture user feedback and enhancement requests to shape future workflow improvements
• Recommend and test enhancements to prompts, automation, business rules, and knowledge resources
• Support governance by monitoring compliance, maintaining workflow controls, and escalating data quality or process risks
• Collaborate across business, operations, and technology teams to deliver measurable improvements in productivity, service, workforce, and customer outcomes

Required Qualifications:

• Bachelor's degree from an accredited college or university or equivalent experience in business, operations, analytics, technology, process improvement, or a related field.
• Minimum 2 years of experience in operations, analytics, business process support, technology enablement, continuous improvement, or a related function.

Preferred Qualifications:

• Experience analyzing data and identifying trends, issues, or improvement opportunities.
• Demonstrated ability to document business processes, requirements, or operational procedures.
• Strong organizational skills with the ability to manage multiple priorities and follow through on assignments.
• Effective written and verbal communication skills.
• Experience working with AI, automation, digital tools, or emerging technologies in a business environment.
• Familiarity with business process improvement, workflow optimization, or operational analytics.
• Experience supporting business users through training, troubleshooting, or change adoption activities.
• Understanding of business rules, knowledge management, or operational documentation practices.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively across business and technology teams.
• Values a diverse and inclusive work environment.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page