Lead Application Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

• Serve as the primary administrator for the Gainsight platform
• Configure and maintain customer health scores, rules engines, and automated workflows
• Manage Gainsight objects, data models, and integrations
• Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)

Customer Success Operations Support

• Build and maintain customer lifecycle journeys
• Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
• Support renewal tracking and expansion opportunity identification
• Maintain playbooks and success workflows

Reporting & Analytics

• Develop dashboards and reports to track:

o Customer health

o Renewal pipeline

o Customer adoption

o Expansion opportunities

• Provide insights to leadership on customer engagement and retention trends

System Integration & Data Management

• Manage data integrations between Gainsight, CRM, billing systems, and product usage data
• Ensure customer data is properly structured for health scoring and segmentation
• Monitor data syncs and troubleshoot issues

Process Optimization

• Continuously improve customer success processes through automation
• Identify opportunities to streamline renewals, onboarding, and adoption tracking
• Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows

User Enablement

• Train Customer Success Managers and Renewals teams on effective Gainsight usage
• Create documentation and best practices

• Provide ongoing support to internal users

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