POKER SUPERVISOR

Supervises the operations of poker on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Comply with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Acts as a positive role model for all team members.
• Conveys positive energy and enthusiasm focusing on customer interaction.
• Communicates service problems, team plans, goals, business strategy and property promotions in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable to meet them.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Maintains accurate and up-to-date team member records and completes performance reviews timely.
• Includes training, selecting, directing work of Poker personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring/implementing legal compliance matters.
• Oversees the operations of assigned area.
• Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate.
• Takes responsibility for maintaining dealing procedures.
• Verbally informs the Poker Shift Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Supports department, property and company initiatives without reservation.

• High school diploma or equivalent required.
• Must have significant Poker experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi-task are required.
• Possess analytical, critical thinking, interpersonal and problem-solving skills.
• Enjoys entertaining and communicating with the public.
• Must have a professional appearance and be team player.

ADDITIONAL REQUIREMENTS

• Must be able to sit/stand for long periods of time (minimum of 2 hour intervals).

• Responds to visual and aural cues.

• Must have the manual dexterity to manipulate cards, as well as operate a computer.

• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.

• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.

• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.

• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.

• Access to gaming floor required