Data Analyst

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Data Analyst, IT Shipboard Analytics who will focus on creating, maintaining, and improving Power BI dashboards for shipboard operations and product analytics at Royal Caribbean Group. The role will involve working with existing data sources, exporting and preparing data for visualization, making straightforward dashboard adjustments, and performing basic SQL queries and routine data optimization where needed. This position will befully remote and based in the Philippines, with a third-shift schedule to support collaboration with international team.

The ideal candidate should have 5-7 years of experience in Power BI, data visualization, or business intelligence, with strong hands-on dashboard development and maintenance skills. The candidate should be comfortable working with Power BI, Power Query, and basic SQL, with the ability to troubleshoot reporting issues, manage multiple dashboards, and communicate effectively with technical and non-technical stakeholders. This role focuses on practical dashboard development and optimization rather than advanced data engineering, complex data modeling, or database architecture

What You’ll Do

• Develop, build, and maintain interactive dashboards and reports using Power BI to support shipboard operations and product analytics
• Translate requirements and instructions from IT Product Analysts and Product Owners into functional and easy-to-understand dashboards
• Export data from available sources and prepare it for use in Power BI reports and visualizations
• Perform basic data manipulation and transformation using Power Query to support reporting requirements
• Make routine dashboard updates, adjustments, and enhancements based on stakeholder feedback
• Maintain dashboard accuracy, consistency, reliability, and regular data refreshes
• Review existing dashboards and identify opportunities to improve usability, presentation, and performance
• Perform basic SQL queries to understand data sources, validate information, and support Power BI connections
• Conduct routine checks and basic optimization of data sources and reporting processes where needed
• Troubleshoot common dashboard, data refresh, and visualization issues
• Provide user support through email and other communication channels, including answering questions and explaining dashboard functionality
• Guide users on how to navigate and interpret dashboards and reports
• Create and maintain documentation covering dashboard logic, data sources, refresh processes, and usage instructions
• Manage multiple dashboards and prioritize updates based on business requirements and stakeholder needs
• Collaborate with global and cross-functional teams to ensure reporting requirements are understood and delivered
• Apply Power BI best practices to improve dashboard readability, consistency, and overall user experience
• Functional and interactive Power BI dashboards supporting shipboard operations and product analytics
• Regularly maintained and updated dashboards reflecting accurate and current data
• Data exports and basic transformations prepared for Power BI reporting
• Routine dashboard enhancements and performance improvements
• Basic SQL queries and data validation activities supporting reporting accuracy
• Documentation of dashboard functionality, data sources, transformation logic, and user instructions
• Timely resolution or escalation of dashboard and data refresh issues
• User support responses and guidance on dashboard navigation and interpretation
• Recommendations for improving existing dashboards, reporting processes, and data visualization

What You’ll Need

Required:

• Bachelor’s degree in Data Science, Computer Science, Information Systems, Statistics, or a related field
• 5-7 years of professional experience in Power BI, data visualization, business intelligence, or a related field
• Strong hands-on experience developing, maintaining, and enhancing dashboards using Power BI
• Experience working with data exports, data preparation, and basic transformations for reporting and visualization
• Working knowledge of Power Query for data manipulation and transformation
• Basic SQL knowledge to understand data sources, query data, and support Power BI connections
• Ability to troubleshoot common dashboard issues and perform routine reporting and data optimization
• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills in English
• Ability to explain dashboard functionality and data insights to non-technical stakeholders
• Strong organizational skills and the ability to manage multiple dashboards and competing priorities
• Ability to work independently and collaborate effectively with global and cross-functional teams
• Willingness and ability to work a third-shift schedule aligned with business and stakeholder requirements

Preferred:

• Experience supporting business operations, product analytics, or operational reporting
• Familiarity with dashboard performance optimization and data refresh troubleshooting
• Experience working with global teams or stakeholders across different time zones
• Familiarity with shipboard operations, cruise line operations, or hospitality analytics
• Experience maintaining documentation for dashboards, data sources, and reporting processes
• Knowledge of Power BI visualization best practices and dashboard usability principles

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] (888) 824 - 8111.