Indexing Team Leader

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Indexing Team Leader for a full-time, long-term opportunity that is fully onsite in Newark, DE. The Indexing Team Leader is responsible for supervising the indexing team on a document digitization project within the public sector. The Team Leader assigns work and holds direct reports accountable to meet productivity and accuracy standards. The role also audits team work to maintain high standards of accuracy and compliance, trains new staff, performs indexing work when volumes require, and acts as a key support figure to the Project Manager.

What You'll Do

• Manage the document digitization project, including planning, execution, and monitoring
• Lead, mentor, and supervise the indexing team, ensuring optimal performance and productivity
• Assign daily work and establish priorities based on project requirements
• Hold direct reports accountable for meeting productivity and accuracy standards and address performance concerns as needed
• Write performance reviews for direct reports
• Handle disciplinary matters for direct reports in accordance with company policy
• Participate in the hiring process for indexing team members
• Prepare documents for digitization by organizing and separating records according to indexing subtypes
• Operate scanning equipment to convert paper documents into digital formats while ensuring image clarity and readability, as needed
• Index and categorize digital documents within the imaging system, adhering to established naming conventions and organizational standards
• Assist with indexing activities directly when project volumes require additional support
• Perform quality checks to validate the accuracy of scanned and indexed documents and make corrections as necessary
• Maintain designated Excel spreadsheets used to track metrics and provide reports on digitization progress
• Train and support team members, including new hires, on document imaging systems, indexing procedures, and scanning processes

What You'll Need

Required:

• High school diploma or equivalent
• Experience using Microsoft Office applications or equivalent software
• Exceptional organizational skills with strong attention to detail and accuracy
• Strong written and verbal communication skills with the ability to clearly convey information to team members and management
• Ability to lead a team, provide clear direction and feedback, and address performance concerns fairly and consistently
• Familiarity with document imaging systems and related software
• Demonstrated ability to work effectively independently and within a team environment
• Reliable transportation to and from the office with dependable attendance and punctuality

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, training sessions, or other work activities
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.