IT Support Specialist

• Provide first-line technical support to end users (onsite and remote).Install, configure, and maintain computers, printers, and network devices.

• Support and maintain Hospital Information Systems (HIS), Radiology Information Systems (RIS), Laboratory Information Systems (LIS), and other medical software.

• Troubleshoot hardware, software, and network issues in a timely manner.

• Manage user accounts, access rights, and system permissions.

• Ensure data security, confidentiality, and compliance with healthcare regulations.

• Coordinate with vendors for system upgrades and maintenance.

• Perform regular system backups and monitor IT infrastructure performance.

• Document technical procedures and support activities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 1–3 years of experience in IT support.

• Experience in healthcare, hospitals, diagnostic centers, or medical labs is preferred.

• Knowledge of medical systems (HIS, RIS, LIS, PACS) is a strong advantage.

• Familiarity with networking fundamentals (LAN/WAN, routers, switches).

• Good understanding of cyber-security best practices.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills.