Supply Chain Key Account Manager

We're looking for a highly skilled Supply Chain Key Account Manager to serve as the operational lead for one of our largest and most strategic national retail customers. This is an exciting opportunity for a supply chain professional who thrives in a fast-paced environment and understands the complexities of supporting a major mass retail customer.

What You'll Do

Serve as the primary operational contact for a large national retail customer, managing the full order lifecycle from creation through delivery.

Own customer portal activities, including item set up, quote submission, shipper set up, order maintenance, and any other maintenance or administrative tasks.

Coordinate order execution, shipment planning, routing, and replenishment activities to ensure on-time delivery and customer satisfaction.

Partner cross-functionally with Sales, Supply Chain, Customer Compliance, Transportation, Distribution, and Inventory teams to proactively resolve issues and remove barriers.

Monitor retailer requirements for packing, shipping, routing, labeling, and compliance standards while ensuring execution aligns with customer expectations.

Analyze operational performance data, identify trends, and recommend process improvements that enhance efficiency and service levels.

Prepare and present customer and operational reporting that supports proactive business decisions.

Lead root-cause analysis and drive sustainable solutions for order management and supply chain challenges.

Support special projects, process enhancements, and continuous improvement initiatives across the Order Management organization.

Serve as a trusted advisor and subject matter expert for assigned customer programs and account operations.

What We're Looking For

Bachelor's degree in business, Supply Chain, Operations, Merchandising, or a related field preferred.

3+ years of experience in supply chain, order management, customer operations, retail account management, or related functions.

Experience supporting large national retail accounts and navigating complex customer requirements.

Experience working within customer retail portals, supplier systems, and order management platforms.

Strong understanding of retailer compliance, routing guides, shipping requirements, replenishment processes, and chargeback prevention.

Experience managing high-volume order execution for a top-tier mass merchant or large-scale retail environment.

Proven ability to influence cross-functional teams and drive issue resolution across multiple stakeholders.

Strong analytical skills with experience leveraging data to identify trends and solve business problems.

Advanced proficiency in Excel and experience with ERP systems such as SAP, S4/HANA, Fiori, or similar platforms.

Experience with Power BI or other reporting and visualization tools is a plus.

What Makes You Successful

You thrive in a fast-moving, highly visible environment.

You can balance operational details with strategic thinking.

You build strong relationships across teams and with customers.

You enjoy solving complex problems and finding ways to improve processes.

You take ownership, communicate effectively, and deliver results.

Physical Requirements and/or Environment

Hybrid – HQ (Cube – open space)