IT Specialist

Responsibilities

As an IT Specialist, you will support the delivery of IT services across Singapore and the Asia region, serving as the first point of contact for technical issues and user requests. Working closely with the Senior IT Specialist and global IT teams, you will diagnose and resolve IT-related issues, maintain end-user devices and systems, support IT administration and documentation, and assist with the implementation of technology initiatives that enhance operational efficiency and user experience.

Primary responsibilities include, but are not limited to:

• Provide first-line technical support by diagnosing and resolving hardware, software, connectivity, and user account issues in a timely and customer-focused manner.
• Apply technical troubleshooting and problem-solving skills to maintain the availability, reliability, and performance of IT systems and end-user technologies.
• Manage and prioritise support requests through the helpdesk process, ensuring effective issue tracking, resolution, and escalation where required.
• Demonstrate knowledge of IT asset management practices by supporting the procurement, deployment, inventory tracking, licensing, and retirement of IT equipment and software.
• Maintain accurate and up-to-date technical documentation, including standard operating procedures, asset records, user guides, and knowledge base articles.
• Monitor system and network performance, perform routine maintenance activities, and identify opportunities to improveoperational efficiency and user experience.
• Support the implementation and adherence to cybersecurity controls, policies, and best practices to safeguard company systems, data, and technology assets.
• Collaborate effectively with regional stakeholders and the Group IT team in Italy to support technology standards, system administration activities, and the delivery of IT services.
• Contribute to technology enhancement initiatives by supporting the implementation of new tools, process improvements, automation solutions, and AI-related projects.
• Analyse and communicate technical information through reports, documentation, and updates to support informed decision-making and operational planning.
• Demonstrate adaptability and a continuous learning mindset by supporting new technologies, business requirements, and ad hoc IT initiatives as required.

Education & Experience

The ideal candidate will demonstrate the following qualifications, skills, and capabilities:

• Knowledge of Information Technology, Information Systems, Computer Science, or a related discipline, acquired through formal education, professional training, or relevant practical experience.
• Ability to provide first-line technical support and troubleshoot hardware, software, network, and user-related issues in a professional and customer-focused manner.
• Understanding of IT operations, end-user computing, system administration, and technology support processes.
• Familiarity with Microsoft 365, Windows operating systems, network connectivity, and common business applications.
• Ability to learn and adapt to new technologies, systems, and business requirements in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions.
• Effective communication and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
• Ability to maintain accurate technical documentation, follow established procedures, and manage multiple priorities effectively.
• Exposure to IT operations, digital transformation initiatives, automation, or technology-related projects through employment, internships, academic projects, or extracurricular activities will be advantageous.
• Interest in emerging technologies, including AI, automation, cybersecurity, and digital workplace solutions.
• Demonstrated willingness to learn, collaborate, and contribute to continuous improvement initiatives within a regional and global IT environment.

Skills & Competencies

• Demonstrates strong technical troubleshooting skills, with the ability to diagnose, prioritise, and resolve hardware, software, system, and connectivity issues in a structured and timely manner.
• Applies customer service and communication skills effectively when supporting users with varying levels of technical proficiency.
• Uses analytical thinking and problem-solving capabilities to investigate technical issues, identify root causes, and recommend practical solutions.
• Demonstrates knowledge of IT service management principles, including incident management, request fulfilment, asset management, and documentation practices.
• Applies a sound understanding of cybersecurity principles and best practices, with the ability to recognise potential security risks and escalate incidents appropriately.
• Demonstrates familiarity with end-user computing,Microsoft 365 applications, device management, system administration, and infrastructure support within a business environment.
• Collaborates effectively with local and global stakeholders, building productive working relationships across functions,locations, and cultures.
• Organises and manages work effectively, with strong attention to detail, accountability, and the ability to prioritise competing tasks in a fast-paced environment.
• Shows curiosity and adaptability when learning new technologies, systems, and ways of working, with a keen interest in digital transformation, automation, and AI-enabled solutions.
• Demonstrates initiative and a continuous improvement mindset by identifying opportunities to enhance IT services, user experience, operational efficiency, and technology adoption.
• Maintains accurate technical documentation and communicates technical concepts clearly and professionally to both technical and non-technical audiences.

What We Offer

• Career development opportunities within the brokingand marine insurance sector.
• Inclusive, supportive, and collaborative workplaceculture where every team member is valued.
• Comprehensive employee benefits, including medical insurance, wellness initiatives, and annual leave.
• A five‑day work week.
• Flexible work arrangements.
• Performance-based bonus and career development opportunities.

How To Apply

Please apply via MyCareersFuture or send your CV to [email protected].

Equal Opportunity Statement

Cambiaso Risso is an Equal Opportunity Employer committed to diversity and inclusion.

Skills

Helpdesk Support, Manage IT Support team, maintenance of IT systems, Technical Skills, maintaining quality documentation, end-user computing, Customer Facing Issues, Professional Experience, Resolve Technical and Operational Issues, Customer Account Management, Business Applications, Root Cause Problem Solving, Priority Management, Cybersecurity, Researching New Technologies, Efficiency Improvement