Lead Technical Program Manager

Shape Workplace Technology strategy and lead AI-enabled transformation initiatives that improve workplace experience, organizational effectiveness, investment decisions, and business outcomes.

Description

As a Lead Technical Program Manager at JPMorganChase in Corporate Employee Platforms -Workplace Technology, you will shape and execute strategic priorities that transform how workplace technology is planned, delivered, and continuously improved across the firm. In this role you will combine technology expertise, strategic thinking, AI enablement, business transformation, and program leadership to translate complex challenges into actionable roadmaps and measurable outcomes. You will use enterprise-authorized AI capabilities, advanced analytics, market insights, and benchmarking, you will identify opportunities to modernize services, simplify processes, strengthen operating models, and improve decision-making. Using your strong analytical reasoning, financial acumen, and adaptability will enable you to navigate ambiguity, align investments to business priorities, and lead cross-functional initiatives through change. With advanced communication and stakeholder management abilities, you will influence senior leaders, build productive partnerships, and establish the governance, metrics, and execution discipline required to realize sustainable transformation outcomes.

Job responsibilities

• Develops and executes the Workplace Technology strategic roadmap, translating business priorities, employee needs, technology trends, and organizational challenges into actionable strategies, investment priorities, and transformation plans

• Leads AI-enabled business transformation initiatives that improve planning, decision-making, executive reporting, operational efficiency, service delivery, and workplace experiences

• Identifies and evaluates opportunities to apply enterprise-authorized AI, automation, advanced analytics, and emerging technologies across Workplace Technology processes, products, and services

• Conducts business assessments, market research, benchmarking, scenario analysis, and strategic analysis to identify opportunities, challenge existing approaches, and inform leadership decisions

• Designs and improves operating models, governance, processes, workforce capabilities, and ways of working to strengthen organizational effectiveness, accountability, and execution

• Develops business cases, investment recommendations, funding strategies, forecasts, benefits-realization frameworks, key performance indicators, and executive reporting to support strategic prioritization

• Analyzes portfolio performance, strategic alignment, risks, dependencies, financial considerations, and transformation outcomes, using data-driven insights to recommend corrective actions and optimize investments

• Collaborates with engineering, product, Workplace Technology, Employee Platforms, Global Real Estate, Finance, and business stakeholders to align strategies, roadmaps, and enterprise priorities

• Builds strong stakeholder relationships and influences senior-level decision-making through structured recommendations, executive presentations, strategic communications, and compelling business narratives

• Establishes appropriate validation, governance, risk management, and human oversight for AI-generated insights and AI-enabled processes, ensuring responsible use and sound business judgment

• Monitors progress against strategic objectives and transformation goals, driving governance forums, operating reviews, benefits realization, process simplification, standardization, transparency, and continuous improvement

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization

• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients

• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services

• Proven experience developing strategies, strategic roadmaps, transformation plans, and actionable recommendations within complex technology organizations

• Demonstrated ability to lead cross-functional business transformation initiatives involving operating models, governance, process improvement, organizational effectiveness, or service delivery

• Experience utilizing enterprise-authorized AI capabilities, automation, and advanced analytics to support planning, analysis, reporting, decision-making, and operational improvement

• Ability to validate AI-generated insights and recommendations, establish appropriate governance and human oversight, and apply sound business judgment

• Strong analytical and problem-solving skills, including business assessment, benchmarking, scenario analysis, portfolio analysis, and translation of complex data into actionable insights

• Financial acumen with experience developing business cases, forecasts, budget plans, funding strategies, investment recommendations, and benefits-realization frameworks

• Exceptional written and verbal communication skills, including executive-level presentations, strategic communications, and storytelling that translate complex topics into clear recommendations

• Proven ability to manage multiple strategic priorities, risks, dependencies, stakeholders, and transformation initiatives through ambiguity and change

Preferred qualifications, capabilities, and skills

• Experience in Workplace Technology, Employee Experience or Technology Strategy

• Experience in management consulting, corporate strategy, technology strategy, business transformation, organizational effectiveness, or operating-model design

• Experience shaping and scaling AI-enabled transformation, automation, analytics, or digital workplace initiatives in a global, highly matrixed organization

• Familiarity with device lifecycle management, workplace modernization, collaboration technologies, workplace infrastructure, employee productivity solutions, or large-scale global transformation programs