Configuration Support Engineer

Job Description

• Configuration Engineer

Location: Bangalore / Gurgaon

Notice Period: 0-60days

Shift: Night Shift / US Shift

Experience Required: 4-12 years

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Configure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.
• Perform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.
• Monitor system health, performance, and availability to ensure uninterrupted security operations.
• Manage patching, upgrades, and configuration management activities across security systems and associated infrastructure.
• Diagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.
• Handle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.
• Support system integration activities between security platforms, network infrastructure, and third-party applications.
• Maintain technical documentation, configuration records, SOPs, and knowledge articles.
• Participate in incident management, root cause analysis (RCA), and continuous improvement initiatives.
• Ensure compliance with operational standards, security policies, and change management processes.

Mandatory Skills

Physical Security & Access Control Systems

• Hands-on experience with:
  • Milestone
  • LenelS2
  • DMP
  • Similar Physical Security Information Management (PSIM) or Access Control Systems
• Experience supporting:
  • Video Surveillance Systems (VMS)
  • Access Control Systems
  • IP-Based Security Solutions

Networking & System Integration

• Strong understanding of networking concepts.
• Knowledge of IP-based security devices and architectures.
• Experience with system integration between security platforms and enterprise systems.

Operations & Support

• Monitoring and Event Management.
• Patch Management.
• Configuration Management.
• Incident and Escalation Management.
• Vendor/OEM Coordination.
• Technical Documentation and Reporting.

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.