Enterprise Architect (Customer Experience & Digital Transformation)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role

We are seeking a senior Enterprise Architect to lead the design and governance of end-to-end digital, data, and customer experience solutions.

This role will provide strategic architecture leadership across customer engagement platforms, enterprise applications, data ecosystems, web and mobile experiences, and integration services to enable scalable and business-aligned digital transformation initiatives.

The Enterprise Architect will serve as the primary architecture authority across business, digital, data, integration, and technology workstreams.

What you will do

• Define and govern target-state enterprise architecture supporting customer, digital, data, and operational capabilities.
• Establish KPIs and success measures for the project
• Drive customer journey architecture and end-to-end customer experience transformation.
• Define enterprise customer data and engagement strategies.
• Enable omnichannel customer experiences across web, mobile, contact center, and digital channels.
• Partner with marketing, sales, service, and product teams to align CX capabilities.
• Govern identity, access management, and data protection architectures.
• Translate business objectives into executable architecture roadmaps and technology strategies.
• Provide architecture leadership across customer experience, web, mobile, cloud, data, integration, and enterprise platforms.
• Define architecture standards, principles, patterns, and governance processes.
• Guide application, data, security, and integration architecture decisions.
• Partner with business, product, delivery, and engineering teams to align technology solutions with business outcomes.
• Identify architecture risks, dependencies, scalability considerations, and technical constraints.
• Support implementation planning, investment justification, and delivery governance.
• Ability to identify, assess, and recommend AI/Generative AI use cases aligned with organizational objectives.

What you will Bring

Required Skills & Experience

Architecture

Enterprise Architecture

Solution Architecture

Data Architecture

Integration Architecture

Cloud Architecture

Digital Experience & Customer Platforms

Customer 360 and customer engagement solutions

Digital experience and self-service platforms

Web and mobile application architecture

API, microservices, and event-driven architectures

Identity, data governance, and integration patterns

Technology

Experience with one or more of:

Adobe Experience Platform (AEP)

Microsoft Fabric

Azure Integration Services

Adobe Experience Manager (AEM) or comparable CMS platforms

Cloud-native application and integration architectures

Experience

12-15 years of architecture experience

5+ years in Enterprise Architecture leadership roles

Experience delivering large-scale digital transformation programs

Experience working across business, product, data, and technology teams

Strong stakeholder management and executive communication skills

Experience defining enterprise architecture roadmaps and transformation strategies.

Proven ability to collaborate with C-suite and executive stakeholders

Preferred Attributes

Strong customer-centric mindset.

Ability to balance strategic architecture with practical delivery considerations.

Experience working in complex, multi-platform enterprise environments.

Proven ability to lead architecture discussions with senior business and technology stakeholders.

The base compensation range for this role in the posted location is: CAD 98,000- CAD180,000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.