Observability architect

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Location

This is a hybrid role at NJ/NY, or PA location.

About the Job You're Considering

Capgemini is seeking a Senior Observability Architect to lead enterprise observability transformation, platform modernization, and operational excellence initiatives across hybrid cloud environments. This role requires deep expertise in Grafana Cloud, OpenTelemetry, observability architecture, production support operations, and enterprise monitoring platforms. The ideal candidate will drive the migration from New Relic to Grafana Cloud, establish enterprise observability standards, improve operational readiness, and enhance service reliability through modern telemetry, automation, and proactive operations practices.

Your Role

• Lead enterprise observability strategy, architecture, governance, and operational excellence initiatives.
• Drive large-scale migration from New Relic to Grafana Cloud across applications, platforms, and infrastructure environments.
• Design and implement enterprise observability solutions utilizing Grafana Cloud, Mimir, Loki, Tempo, Alloy, and IRM.
• Establish enterprise standards for monitoring, logging, distributed tracing, alerting, dashboards, and incident management.
• Define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), Error Budgets, and service health frameworks.
• Standardize telemetry collection and instrumentation utilizing OpenTelemetry and Grafana Alloy.
• Design observability architectures supporting AWS cloud, on-premises, and hybrid infrastructure environments.
• Develop scalable monitoring, logging, tracing, and alerting frameworks that improve operational visibility and system reliability.
• Drive anomaly detection, predictive alerting, and proactive operational intelligence initiatives.
• Collaborate with engineering, platform, infrastructure, and support teams to embed observability best practices across the software delivery lifecycle.
• Ensure operational readiness and supportability of platform and application changes prior to production deployment.
• Lead incident response activities, root cause analysis, service restoration, and reliability improvement initiatives.
• Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR) through enhanced observability capabilities.
• Create, maintain, and continuously improve Tier 2 and Tier 3 operational runbooks, support documentation, and knowledge repositories.

Your Skills and Experience

• At least 10+ years of experience in Observability Engineering, Site Reliability Engineering (SRE), Platform Engineering, Infrastructure Operations, or Enterprise Architecture.
• Extensive hands-on experience with Grafana Cloud and Grafana observability technologies including Mimir, Loki, Tempo, Alloy, and IRM.
• Strong expertise implementing and managing OpenTelemetry-based monitoring and telemetry frameworks.
• Experience leading enterprise monitoring platform modernization and migration initiatives, including New Relic migrations.
• Deep understanding of observability pillars including Metrics, Logs, Traces, and Distributed Tracing.
• Experience designing and implementing SLIs, SLOs, Error Budgets, and operational health measurements.
• Strong experience supporting AWS cloud, hybrid cloud, and on-premises infrastructure environments.
• Experience designing enterprise monitoring, logging, alerting, and dashboarding solutions.
• Strong production support, incident management, escalation management, and root cause analysis experience.
• Knowledge of anomaly detection, predictive monitoring, and proactive operations practices.
• Experience establishing observability governance, instrumentation standards, and telemetry quality frameworks.
• Hands-on experience with Splunk, New Relic, Power BI, and SQL.
• Familiarity with cloud-native architectures, Kubernetes, containers, and distributed systems environments.

The base compensation range for this role in the posted location is $101,140 to $182,624

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.