SAP Service Delivery Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• SAP Service Delivery Leadership - Lead SAP AMS engagements with ownership of service delivery, client management, and governance.
• Program & Operations Management - Manage program planning, issue/risk resolution, budgets, P&L, financial reporting, and delivery milestones.
• Client & Stakeholder Management - Act as the primary client-facing delivery lead, ensuring stakeholder alignment and service excellence.
• Agile Team Leadership - Lead multiple Scrum teams, mentor team members, and drive successful project execution using Agile/Scrum methodologies.
• Transformation & Continuous Improvement - Drive automation, operational efficiency, quality controls, process improvements, and SAP transformation initiatives.

Your Profile

• Overall Experience 9-12 Years needed.
• SAP Techno-Functional Expertise - Strong hands-on experience in SAP modules with ECC and S/4HANA exposure.
• SAP AMS & ITSM Experience - Minimum 5 years in SAP Application Management, including Incident, Problem, Change, and Request Management.
• Delivery & Financial Management - Experience with P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance.
• Leadership & Agile Practices - Proven experience leading teams, stakeholder management, Agile/Scrum delivery; PMP/ITIL preferred, Scrum Master desirable.
• Automation & Service Excellence - Experience driving automation, transformation programs, operational improvements, and working with ServiceNow/ITSM tools.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.