Senior Platform Engineer

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Role Overview

The Platform Operations Engineer supports on-premises and hybrid infrastructure platforms that underpin mission-critical systems. This role focuses on platform reliability, operational stability, and infrastructure improvement in a government or regulated environment.

The engineer will work with an existing internal team and L1 vendor engineers to oversee day-to-day operational support, ensure timely resolution of incidents and issues, and provide deeper technical analysis when required.

The role also includes technical and security governance responsibilities, including reviewing technical changes, supporting service request (SR) review and approval, and ensuring infrastructure changes and operations align with operational, security, and architectural requirements.

This role supports a multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime. It also includes technical project coordination responsibilities such as planning, tracking dependencies, managing risks and issues, and driving follow-up across internal teams and vendors to support the agency’s longer-term transition towards cloud and hybrid infrastructure.

Job Responsibilities

• Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
• Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
• Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
• Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
• Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
• Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks.
• Support infrastructure modernisation and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
• Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
• Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
• Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.

Job Requirements

Requirements

• At least 5 years of experience in infrastructure or platform operations
• Experience supporting production or mission-critical environments
• Strong technical understanding of infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms
• Experience working with vendor-supported operating models and managing external support teams
• Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents
• Experience supporting technical governance, security governance, change review, or service request approval processes is preferred
• Experience supporting technical project delivery, including coordination, issue and risk tracking, dependency management, and stakeholder follow-up
• At least 2 years of experience in government or public sector settings
• Good to have data centre operations experience
• Strong communication and coordination skills with both technical and non-technical stakeholders

Technical Requirements

• Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix
• Experience with Red Hat Linux and/or Windows Server environments
• Familiarity with enterprise storage, backup, HA, and DR solutions
• Strong understanding of monitoring, observability, logging, and alerting practices
• Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation
• Familiarity with hybrid infrastructure environments, including AWS or Azure

Desired Technical Skills

• Experience with automation tools such as Ansible, Puppet, Chef, or Terraform
• Familiarity with scripting languages such as Python, PowerShell, or Bash
• Familiarity with containerisation and orchestration platforms such as Docker or Kubernetes
• Experience with Infrastructure as Code (IaC) for automated provisioning and configuration

Qualifications

Degree in Computer Science, Engineering, Information Technology, or a related field

Desired Certifications

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer (RHCE)
• ITIL v4 Foundation
• AWS or Azure Associate-level (or equivalent) cloud certifications

Let’s talk about what’s in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways:

Diversity and Inclusion- we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion- at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability- Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.