Operations Analyst

POSITION: Operations Analyst

DIRECT REPORT: Portfolio Manager

COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $70,000 - $75,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY

The Operations Analyst will be tasked with planning and executing project management related functions with a specific focus on reporting of portfolio-wide metrics, portfolio-wide quality control and compliance, management of operational tools, resources and procedures, participation in the development of Cardinal’s business intelligence platform, and a general support Cardinal Group’s managed portfolio.

RESPONSIBILITIES (Including but not limited to)

• Directly support the Cardinal Group Operations teams in the areas outlined above in the Summary.
• Collaborate directly with the systems, IT and data teams to provide operational input for any relevant projects in our data and business intelligence systems.
• Collaborate with the learning and development team to improve the delivery of new training content in the areas of data literacy and functional use of our business intelligence systems and data platforms.
• Manage the production of company-wide reporting, including (but not limited to) Accounts Receivable, Portfolio Performance Metrics, community attributes, and Cardinal Companies’ product penetration.
• Analyze portfolio metrics to discover operating trends across the portfolio, with a focus on maximizing revenue from all existing and future revenue streams at Cardinal Group Companies.
• Provide quality-control functions to ensure compliance with Cardinal Group’s operational schedules or best practices as it relates to turnover, annual planning, and other areas to be assigned.
• Other tasks as assigned by the Vice President, Management Services.
• Work in concert with other Cardinal Group Companies with a focus on overall data integrity
• Participate in Cardinal U training as required and champion the Cardinal Culture.

QUALIFICATIONS

• 3-5 years of relevant industry experience in finance, operations, and systems
• Excellent time management and organization skills as well as a professional attitude
• Ability to meet strict deadlines and prioritize
• Must have EXCELLENT analytical skills, attention to detail and a strong work ethic
• Ability to problem solve and think outside of the box
• Ability to travel a minimum of 4-8 weeks per year
• Professional written and verbal communication as well as great interpersonal skills required
• Customer service focused (i.e., generating accurate and timely results and effectively communicating to team members, co-workers, and management)
• Bachelor’s degree preferred
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.