Pharmacy Technician

Overview:

• Interacts with patients and develops strong patient relationships.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
• Assists the pharmacist in the performance of other pharmacy department duties in accordance with Care Resource policies and procedures.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
• Models and delivers a distinctive positive patient experience.

Essential Job Responsibilities

Patient Experience

• Engages patients by greeting them, offering assistance with medication and services.
• Resolves patient issues and answers non-clinical questions to ensure a positive patient experience.
• Models and shares patient service best practices with all pharmacy team members to deliver a distinctive positive patient experience, to include but not limited to greeting, eye contact, courtesy, etc. in accordance to Care Resources 3 C’s.
• Develop strong relationships with patients to help anticipate patient needs.

Operations

• Under the supervision by the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and Care Resource rules, regulations, and policies.
• Performs duties as assigned by the Pharmacist-in-Charge (PIC), pharmacists, and Chief Pharmacy Officer, including but not limited to, data entry, filling and labeling prescriptions, delivery preparation.
• Assists pharmacists in maintaining operational workflow.
• Immediately reports a prescription error to the pharmacist on duty and adheres to Care Resource policies and procedures in relation to pharmacy errors and the quality assurance program.
• Follows all Pharmacist-in-Charge guidance around dispensing medications in good faith.
• Responsible and accountable for registering all related sales in the point-of-sale register by collecting and handling cash, as required. Performs additional payment duties, including but not limited to preparation of deposits, requesting bank reports for account reconciliation, and other tasks assigned by the Pharmacist-in-Charge.
• Handles telephone calls that do not require personal or clinical attention by the pharmacist, including those to physicians.
• Assists pharmacist in finding and obtaining patient assistance for patient medications.
• Processes and resubmits claims to third party payers and 340B accurately, in a timely and efficient manner, and performs other clerical duties, as assigned by Pharmacist-in-Charge.
• Assists and supports the pharmacy department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of Care Resource, 340B policies and files claims for shipment overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving pharmaceuticals.
• Assists Pharmacist-in-Charge (PIC) and other pharmacists in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers to grow market share opportunities.
• Assists with exterior and interior maintenance of the pharmacy department, by ensuring the pharmacy department is stocked with adequate supplies, and is in a clean, neat, and orderly condition and appearance.
• Complies with all Care Resource polices and procedures and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Basic Qualifications

• High school diploma
• Florida State Technician license
• PTCB or equivalent technician certification
• 3-years of related work experience
• Bilingual

Preferred Qualifications

• Florida State Immunization Certification
• Retail pharmacy work experience
• Bilingual in English-Spanish and/or English-Haitian Creole
• Microsoft Excel - intermediate level

Safety

Participates in all safety programs which may include assignment to an emergency response team.

Acts upon assigned role in Emergency Code System

Ensure proper hand washing according to Center for Disease Control and Prevention guidelines.

Culture of Service: 3 C’s

Compassion

Greets internal or external customer (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to internal or external customers (i.e., patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritizes internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Contact Responsibility:

The responsibility for internal external contacts (i.e., dealing with people in a respectful, sensitive, and professional manner) is frequent and important.

PHYSICAL REQUIREMENTS

This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and may include exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in office/retail setting.