Manager/Senior Manager, Planning (QMD)

[What the role is]

Reporting to the Team Lead, the incumbent is part of a team responsible for course accreditation, quality checks, divisional monitoring and reporting, and cross-divisional coordination. This role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

[What you will be working on]

• Planning and Coordination Support
  • Support planning-related work by coordinating within the Quality Management Division and with external divisions such as policy units and system teams to align planning efforts.

• Divisional Monitoring and Reporting
  • Support divisional monitoring and reporting of metrics, including divisional and enterprise key risk indicators and business continuity management activities.

• Course Accreditation and Quality Management
  • Carry out course accreditation/approval and related course quality management activities in the Training Grant System (TGS).
  • Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
  • Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA's Terms and Conditions for Registered Training Providers (RTPs) when necessary.

• System Testing and Enhancements
  • Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.

• Project and Initiative Support
  • Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

[What we are looking for]

• Possess the required competencies to execute the job duties proficiently.
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET). Fresh graduates or candidates without the required qualifications but with relevant experience such as course quality management, courseware design and delivery are welcome to apply.
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP