Sales Support Specialist

Tasks

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Nice-to-haves:

• Experience with ERP and CRM systems.
• Experience in manufacturing, transportation, or industrial equipment industries.
• Familiarity with order management and logistics processes.
• Fluency in Spanish or another European language.

Benefits

• Health, Dental & Vision Insurance - discussable
• 401(k) Retirement Plan - discussable
• Paid Time Off (PTO) - including vacation days, personal days, and paid holidays
• Professional Development - opportunities for training and career growth
• Stable Industry Leader - work for a globally recognized manufacturer serving customers worldwide
• Collaborative Team Environment - work closely with sales, operations, logistics, and customer service teams
• Growth Potential - opportunities to expand responsibilities and advance within the organization
• Work-Life Balance - fixed daytime schedule with evenings and weekends free

We'd love to hear from you! If you are organized, customer-focused, and enjoy supporting a high-performing sales team, we encourage you to apply.

Hiring Process

• After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
• Final candidates may be asked to complete a short practical assignment relevant to the role.

We look forward to welcoming a new colleague to our team!