Engineer Product Support

Task Responsibilities:

• Overseeing upgrades and maintenance of software applications related to our aviation maintenance applications in order to streamline business processes.
• Providing software application support
• Performing analysis on software application functionality and suggesting improvements.
• Documenting processes and monitoring application performance.
• Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
• Establishing the root causes of application errors, and escalating serious concerns to management and providers.
• Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
• Experience in supporting any of the following applications would be considered as an advantage : AMOS, Trax, etc...

Essential Requirements for the Position:

• Master's degree in IT or a relevant/related field.
• 5 years of experience working in supporting application services and processes and/or experience working as a Product Owner.
• Support of aviation/maintenance operations applications will be considered as a strong asset.
• Experience in the airline industry, it’s processes and challenges will be considered as an advantage.
• Technology oriented with in depth understanding of functional support.
• Able to coordinate activity of the team and to align priorities and planning with technical team.
• Excellent problem-solving and analytical skills.
• Ability to educate technical and non-technical audiences on various topics.
• Effective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.
• PostgreSQL experience would be considered as an advantage.

Working Conditions:

• Full-time permanent position based in our HQ in Luxembourg.
• Normal office hours are to be expected, with occasional with on-call support rotation.
• Annual bonus scheme based on performance
• Company car lease program
• 27 vacation days and additional 4 special paid-off days (incl. annual vacation allowance)
• Numerous discounts in the wider region as well as selected travel discounts
• Trainings and career mobility opportunities within the various department.
• A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.