IT Support Supervisor

Reference: PTA003066-JE-1

Our client is based in the Brits North West Region, they are currently seeking a IT Support Supervisor to join their team. Duties & Responsibilities Purpose of the job

Manage and guide with calls placed for the Desktop Support environment, including First-level Back Office support. Call assignment to Desktop team. Approval of Hardware Requests and ensuring service levels are met for all logged calls by managing while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA).

OTHER FEATURES OF THE JOB REQUIRED 

• Medical Examination – Certificate of fitness required.


• Safety Surface and Induction training required.


• Onsite support to be provided


• After-hour and Standby availability required.


• Working on Heights.

FORMAL MINIMUM QUALIFICATIONS REQUIRED

• Matric


• A+


• N+


• Advanced Microsoft Qualification

ADVANTAGEOUS

• VMware Virtualization


• Cisco switches


• MCSE


• ITIL Foundation

JOB-RELATED EXPERIENCE REQUIRED

• 3 years minimum desktop support.

JOB-RELATED SKILLS REQUIRED

• Strong people skills.


• Strong telephonic skills.


• Methodical and strong administration skills.


• Ability to deal with senior levels of client personnel.


• Strong client service skills, including dealing with all levels of computer literacy.


• Strong oral and written communication skills.


• Good listening skills.


• Good problem-solving skills.

ADDITIONAL REQUIREMENTS

• Driver’s License Code: B / EB


• Own Transport

If you do not hear from us within 30 days, kindly consider your application as unsuccessful. Twiga may keep your details for any future opportunities.