Coordinator, Relocation (Philippines)

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Relocation Coordinator. Only candidates located in Metro Manila, Philippines to apply.

Job Summary:

Acts as the primary point of contact for employee relocation requests, coordinating seamless travel itineraries, temporary housing, and logistics. Operates within a Global Business Services (GBS) housed environment in the Philippines, providing high-touch administrative support to inbound or outbound relocating personnel while collaborating closely with U.S.-based teams, cross-functional internal partners (Onboarding, Immigration), and external vendors.

Key Accountabilities / Job Functions:

• Relocation Coordination: Receive, review, and process relocation approximately 10-15 relocation requests per month, managing travel details, ticketing, temporary housing, and logistical workflows from initiation to completion. Initiates new cases within 24 business hours of receipt
• Cross-Functional & Vendor Management: Partner proactively with internal teams (Onboarding, Immigration, Talent Acquisition) and external service providers (moving vendors, travel agencies, housing partners) to ensure cohesive end-to-end execution. Processes invoices promptly to avoid late payment penalties
• Itinerary & Data Management: Create accurate, clear, and comprehensive relocation itineraries for international relocations while navigating multiple internal systems and vendor portals efficiently. Updates internal tracking system within 24 business hours of relocation event
• Escalation Management: Identify and flag complex issues, special accommodation needs, policy exceptions, or employee complaints to management following established escalation paths. Maintains >90% satisfaction rate
• SLA Compliance: Maintain high responsiveness, meeting operational targets for time-to-initiate, booking deadlines, and budget guidelines while delivering a strong customer service experience

• Performs other duties as assigned

Qualifications:

• Bachelor’s degree in a relevant field, or an equivalent combination of professional experience and higher education/technical vocational training
• Minimum of 1 to 3 years of professional experience in relocation coordination, corporate travel management, shared services operations, or high-volume administrative customer service.
• Advanced verbal and written English communication skills, specifically tailored for professional communication with global stakeholders and U.S.-based teams.
• Demonstrated experience working with multiple enterprise software systems, CRMs, or booking portals simultaneously with high data accuracy.
• Must be willing and able to work on an Eastern Standard Time (EST) schedule to support the US business operations