Telesales Team Leader

About the job Telesales Team Leader

We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 24 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

• Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.

• Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.

• Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.

• Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.

• Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.

• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.

• Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements:

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead role.

• Excellent communication and negotiation abilities.

• In-depth understanding of telesales techniques and customer engagement.

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

What’s in it for you?

• Basic salary + quarterly commission!

• Strong sales mentorship and coaching

• 13th month pay

• HMO / Healthcard + Dependent

• Opportunity to work with cutting-edge technology

• Dayshift

• Fixed Weekends off

Lead. Inspire. Deliver. Apply now!