Corporate Receptionist & Guest Relations Associate

Overview

As our Corporate Receptionist / Guest Relations Associate, you are the initial point of contact for in-person associates, customers, vendors, and visitors at our Plano Corporate Home Office. This position serves as the premier "face of Catalyst Brands" and acts as our front-line point of contact for guest relations and security assessment.

The ideal candidate is a highly organized, customer-focused professional who effortlessly balances a warm, high-touch guest relations atmosphere with an eye for office safety and security.

Responsibilities

Reception & Guest Relations

• Work efficiently to handle front-desk responsibilities, answer visitor questions, and provide directions. Screen entrants, follow admittance processes, maintain the visitor log, and create associate or visitor badges. Produce a welcoming atmosphere where everyone feels cared for through professional and respectful communication.

Lobby Safety & Access Control

• Control facility access and enforce entry-point security. Monitor the lobby/front-desk environment. Calmly and professionally redirect behaviors through courteous communication protocols.

Property & Vendor Protection

• Ensure all property removal complies with corporate policy. Identify and monitor vendor products carried by vendors or associates entering or exiting the facility.

Emergency Response & Reporting

• Respond to emergencies in accordance with company safety processes. Protect scenes or evidence in the event of an accident or incident. Observe and report suspicious activity to leadership or public safety officers.

Operational Adherence & Support

• Adhere to company policies, observe safe-work practices, and assist others in following them. Set up barriers and directional signage as directed based on corporate events. Provide general administrative support as assigned.

Qualifications

Professional Experience

• 3+ years of related home office or regional office reception/security experience, demonstrating a background of balancing hospitality with facility protection.

Education

• High School degree or equivalent work experience required; a Technical or Bachelor’s degree is highly preferred

Certifications

• First Aid, CPR, and AED Certifications are strongly preferred.

Technical Proficiency

• Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams) and facility access database programs.

Communication Skills

• Exceptional verbal, non-verbal, and written communication. High level of organization and the ability to maintain confidentiality regarding sensitive associate or business matters.
• Anticipating guest needs and building strong customer relationships at the front desk.
• Collaborating effectively by partnering seamlessly with HR, Facilities, and public safety officers to maintain a safe campus.

Core Competentcies

• Taking ownership of the lobby environment, holding oneself to high safety and professional standards.
• Prioritizing and balancing competing demands of high-touch service and strict safety protocols.
• Achieving operational results efficiently, even during high-volume corporate events or emergencies.
• Adapting quickly to new safety procedures, safety/security tech updates, and administrative tasks.

What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on all Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range