Digital Technical Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who is CAT Digital? What do we do?

Big machines require bigthinking. Are you looking for your next big challenge?

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveragingthe latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’vecreated an inclusive environment for you to explore your passions, make an impactand do the work that really matters. Join Us.

Job Opportunity:

We are seeking talented individuals to join our team to help us establishand grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edgetechnologies and collaborate with top professionals working on very highimpact and visibility products. Don'tmiss this chance to join and support digital innovation for a global leader in heavy machinery!

What will you do?

Digital TechnicalAnalyst Identify, investigate,monitorand resolvescustomer issues in accordance withstandards and processes.

Main responsibilitiesare:

• Delivering technical roadmaps on business processes and applications to support business objectives, standardsand processes.
• Analyzing business requirements, current technical gaps needed to support business strategies and expectations.
• Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processesand routine issue resolution.
• Communicating about client feedback to technology teams in order toimprove deliverables and meet business requirements.

This position works directly with Slovakia based engineering leadership and Cat Digital in the US.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leveragethat information in creating customized customer solutions.

• Fosteringstrong customer relationships via delivery on commitments, open communication, and on-goingfeedback/improvement. • Advisingothers on creating customer focused environments in various scenarios. • Anticipatecustomer needs, focusing efforts to proactively meet needs and exceed customer expectations. • Measureand observescustomer satisfaction levels to ascertainand implement service improvement alternatives. • Communicate and modelsthe criticality of customer focus as an organizational strategy. Effective Communications: Understanding of effective communication concepts, toolsandtechniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communicationbehaviors. Systems Thinking:Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Reportingsoftware connectivity and integration issues. • Demonstratingplanned software changes on the local environment. • Administeringsoftware migration and contingency plans related to own function. • Analyzingthe local software architecture components and products. • Testing key features for the entire software infrastructure environment.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, toolsand techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, applicationor operation.

• Discovering, analyzing, and resolvinghardware, softwareor application problems.
• Workingwith vendor-specific diagnostic guides,toolsand utilities.
• Handlingcalls related to product features, applications, and compatibility standards.
• Analyzingcode, logs, and current systems as part of advanced troubleshooting.
• Recording and reportingspecific technical problems, solving processes and tools that have been used.

Expected knowledge:

• Strong analytical problem solving
• Ability to connect system behavior to business process
• Clear written communication
• Sense of ownership that drives issues to resolution

Top candidateswill also have:

• Experience with enterprise systems (e.g., Salesforce)
• Experience with data analysis / dashboards (Power BI)
• Experience investigating APIs, integrations, or data issues Technical skills
• Use SQL to validate and investigate data issues
• Use Python (preferred) to analyze and manipulate data
• Understand how data flows through a system end-to-end
• Work across dev, QA, and production environments

What we offer:

At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitivecompensation and benefits packages, like:

• 2 300 euros / month gross

• Performance related annual cash incentive

• Pension plan

• 5 days of extra vacation above the legislative requirement

• Attractive Life insurance

• 1 volunteering day

• Multisport Card

Take the chance to apply now for this position at Cat Digital Slovakia branch!

Contract type:

Full-time.

Place of work:

Kosice, Slovakia

Additional Information:

Please frequentlycheck the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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Base Minimum Pay:

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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