IT Techno Functional Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

This role is responsible for the delivery, support, and continuous improvement of Transportation, Procurement, and Logistics IT solutions. The incumbent partners with business stakeholders, vendors, and IT teams to deliver reliable, scalable, and secure technology capabilities that enable critical supply chain operations.

The position participates in all phases of the solution lifecycle, including requirements analysis, solution delivery, testing, implementation, production support, service management, and continuous improvement. The role contributes to operational excellence through automation, AI-enabled capabilities, process optimization, and data-driven decision making to improve business outcomes, service reliability, and user experience.

What You Will Do: - Functional & Technical skills:

• Strong knowledge of Supply Chain and Transportation Logistics, including international planning and execution, inbound and outbound transportation, multimodal operations (ocean, air, ground), freight visibility, analytics, consolidation, and network optimization.
• Experience with transportation platforms such as Blue Yonder (JDA) Transportation Management, E2open, Infor Nexus (GT Nexus), and related logistics technologies.
• Demonstrated Functional Analyst expertise with end-to-end product lifecycle ownership across Agile and Waterfall delivery methodologies.
• Partner with business, operations, and product stakeholders to gather requirements, analyze processes, define functional and non-functional requirements, and develop solution designs aligned with business objectives.
• Translate business requirements into functional specifications, user stories, test scenarios, acceptance criteria, and implementation plans.
• Lead and support all phases of the product lifecycle, including requirements, design, development, testing, release planning, deployment, production support, and continuous improvement.
• Manage and continuously improve transportation technology products through ServiceNow-based service management processes, including Incident, Problem, Change, Release, Knowledge, and Service Request Management.
• Troubleshoot and resolve complex application, integration, and production issues within established service level agreements (SLAs), coordinating with business teams, vendors, and support partners.
• Support and coordinate major incident management, root cause analysis, problem resolution, and corrective action planning to improve system stability, resilience, and business continuity.
• Coordinate cybersecurity vulnerability management activities, including risk assessment, remediation planning, patch coordination, security compliance, audit support, and timely closure of application and infrastructure vulnerabilities in partnership with security, infrastructure, and vendor teams.
• Manage application maintenance, environment management, server patching, platform upgrades, and technology refresh initiatives to maintain secure, reliable, and compliant systems.
• Drive operational excellence through automation, AI-enabled capabilities, self-service solutions, intelligent monitoring, predictive analytics, and process optimization initiatives that improve efficiency, service quality, and user experience.
• Measure, monitor, and improve service performance, operational processes, standards, and support effectiveness using data-driven metrics and continuous improvement practices.
• Create and maintain comprehensive test strategies, test plans, regression suites, and validation processes to ensure solution quality and release readiness.
• Develop and maintain deep functional, operational, and technical knowledge of transportation processes, applications, integrations, and emerging industry trends.
• Working knowledge of modern application architecture, Java/J2EE technologies, Spring Framework, REST APIs, SQL, Oracle/Snowflake databases, OpenShift, DevOps practices, and distributed system troubleshooting.

Additional Information

Experience: 4+ years of IT experience in application development, support, services and product delivery

Education: BE / B Tech / MCA

Shift: Project dependent

• 1 PM IST to 10 PM IST (North America & Europe Operations)
• 7:30 AM IST to 4:30 PM IST (Asia Pacific Operations)
• Weekend deployment activities & support (On-demand - Monthly or emergency release)

What You Have:

Operational & Behavioral Competencies:

• Develop and maintain strong business, operational, and technical knowledge of transportation, procurement, and logistics processes and solutions.
• Effectively manage multiple assignments, projects, support activities, and competing priorities in a fast-paced environment.
• Apply analytical thinking and problem-solving skills to identify issues, evaluate options, and recommend solutions.
• Collaborate effectively with business stakeholders, vendors, and cross-functional IT teams.
• Communicate clearly and professionally with both technical and non-technical audiences.
• Demonstrate accountability, ownership, and follow-through in assigned work and issue resolution.
• Adapt quickly to changing business priorities, technologies, and operational requirements.
• Demonstrate initiative, learning agility, customer focus, and the ability to work independently and as part of a team.

Top candidate might also have

· Knowledge of Blue Yonder (JDA) TM, E2open, Infor Nexus (GT Nexus), and related transportation technologies.

· Experience with Agile delivery methodologies, ServiceNow IT Service Management (ITSM), Microsoft Azure DevOps, and CI/CD practices.

· Knowledge of Java, Python, SQL, middleware technologies, APIs, and data formats such as REST, JSON, XML, and EDI.

· Understanding of SOA, messaging, and enterprise integration concepts.

· Experience supporting enterprise applications, incident and problem management, and production operations.

· Knowledge of automation, AI-enabled capabilities, observability, monitoring, and cybersecurity best practices.

The successful candidate will possess strong written and verbal communication skills, a customer-focused mindset, and a commitment to delivering high-quality solutions and support. The individual should be self-motivated, accountable, and capable of working independently while effectively collaborating with global business and IT teams. Flexibility to support global operations, production deployments, critical incidents, and continuous improvement initiatives is expected.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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