Senior IT Engineer

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.

Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

We are seeking a talented Senior IT Engineer to join our growing internal IT team. The right candidate is a highly motivated individual who thrives in a dynamic environment and is passionate about delivering innovative, top-notch IT support and infrastructure solutions.

Your mission will be to support and maintain our IT pipeline, strategy, infrastructure, and processes, while identifying and analyzing gaps in key processes to develop effective solutions. As a Senior IT Engineer, you’ll be tasked with managing and monitoring IT issues and requests, ensuring timely troubleshooting and resolution, while providing exemplary service. You will also play a crucial role in the implementation of IT projects, contributing to the design and deployment of new systems and services.  You’ll work with the latest tech resources and with technologically-seasoned teammates who are eager to share valuable insights for growth.

Your Assignment

• Manage IT support tickets for internal employees, which includes troubleshooting and fixing issues related to internal IT infrastructure.
• Lead implementation of IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of SaaS and IT solutions to make recommendations for improving overall IT infrastructure.
• Support and maintain IT infrastructure strategy, architecture, and process.
• Analyze gaps in key processes to help develop solutions for IT needs.
• Assist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software.

Your Qualifications

Soft Skills

• Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders.
• Excellent project & time management skills, with a strong ability to triage and prioritize.
• Solid foundational knowledge of IT operations and infrastructure best practices.
• Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.
• Strong critical thinking and decision-making skills.
• Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce.

Technical Skills

• Extensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus.
• Experience with inventory and device management (MDM, EDR, etc.) and hardware policies.
• Strong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus.
• Experience with Google Workspace and its Admin console.
• Experience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations. 
• Experience with documentation and knowledge base development. Notion or Confluence experience is a plus.
• Working proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes.
• Experience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge.

Preferred Qualifications

• Firmly established knowledge of InfoSec best practices and IT SOPs
• Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato.
• Excellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies.
• 4-6 years of experience working in IT Operations.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.

These tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals.

If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.

If you have any questions, please contact [email protected] 

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.  

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].