Switchboard Operator - Bloemfontein

About the position: 

• Maintains a positive and professional image of the company through management of the reception area. Attends to visitors in welcoming, pleasant and courteous manner. Directs customers to correct individuals or departments and resolves queries timeously.

What you will bring: 

• Grade 12 Senior Certificate
• At least 2 years minimum reception and switchboard experience

Knowledge required: 

• Computer literate
• Switchboard
• Strong verbal and communication skills
• Telephone skills

Competencies:

Essential:

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Leading and Supervising
• Working with People
• Following Instructions and Procedures
• Learning and Researching

Desirable:

• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Deciding and Initiating Action
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

What will you be doing: 
To manage the reception area ensuring:

• The reception area is presentable at all times
• A professional and personal image is upheld at all times.
• Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are directed to correct individuals or departments.
• Visitors access is arranged where required
• Mail is received and distributed
• Telephone calls are answered and transferred to appropriate staff
• Telephone messages are recorded and delivered timeously
• No unauthorised access to the offices

To assist with general office administration ensuring:

• Office equipment are functional
• Typing, filing, binding, laminating and any other general office administration tasks are carried out when requested