Senior Project Manager

The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups.  Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision. Responsible for communication with the customer and managing all logistics involved with order and delivering goods on a timely basis.

Essential Functions

Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.

Corresponds and follows up with customers by sending final hardware or other schedules for approval.  Assures a prompt return and communicates changes and progress of schedule.

Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled.  

Coordinate meetings according to the customer’s schedule and requirements and update salesperson with summary of meetings.

Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance. 

Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.

Monitors production schedules

Keeps project files orderly and efficiently.

Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions.

Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers

Mentor less experienced project managers to learn about the D&H industry, Comsense applications, etc.  about project management best practices

Help interview and train new project managers

Conduct a monthly project managers meeting with all project managers from all teams

Potentially take large low margin projects the branch has closed and project managers those jobs

All other duties as assigned

Minimum Qualifications

5-10 years of experience with the industry, required

Proven project management experience and high technical understanding of products

Excellent written and verbal communication skills and problem solving skills

Proficient in Microsoft Products, including but not limited to Excel, Word, and Outlook

Functional and working knowledge of computers

Must pass pre-employment background check and drug screen

Knowledge, Skills and Abilities

Some experience with construction / project management or sales in commercial building materials

Ability to read and understand construction documents 

Effective time management and organizational skills

Effective communication skills both verbal and in writing, good mathematical skills

Understanding of basic construction skills

Professional and polished in both appearance and speech

Physical Demands

This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Some job site visits will be required to meet with customers and/or field verify job conditions.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Could require driving to and touring project sites for job meetings and site review. Work from home / remote employee would be considered for the right candidate.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.