Service Coordinator

The service coordinator is primarily responsible for taking all incoming service requests and entering them in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.  

Essential Functions

Prioritizing, scheduling and dispatching service staff;

Ordering and expediting all required parts;

Reviewing resolved service tickets upon completion of work;

Verification of time entries/GPS logs;

Replenishing stock able products and accountability;

Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

High school diploma

Strong verbal and written communication skills

Strong organizational skills

Strong interpersonal and customer service skills

Ability to multitask, work under pressure and meet deadlines

Experience with Connectwise a plus

Must pass pre-employment background check and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to handle or feel; and reach with hands and arms.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.

Qualification Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.