General Manager, Customer Business Unit

Req ID: 141738

Region: Americas

Country: USA

State/Province: New Hampshire

City: Remote Employee US

Summary

The Global Customer Business Unit General Manager leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in our growing Connectivity and Cloud Solutions business.

The General Manager must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis.

The General Manager is responsible for the profitable growth and the overall relationship for their portfolio of customers including, but not limited to, the following responsibilities:

• Global strategic business interface for a major strategic account within Global Accounts
• Account and engagement strategies to drive three year growth plans
• Portfolio profitability and financial performance - engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
• Identifying customer needs and expectations and opportunities for growth
• New business development - identifies and enters new markets, customers and solutions
• Directs sales and growth staff to create solutions and strategies for business awards
• Commercial strategy and contracts negotiation
• Overall Customer Satisfaction
• Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer. Internally promotes and get approval for customer solutions

Key Activities/Tasks

• Customer relationship management (issues, projects, escalations, etc.)
• New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
• Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction)
• Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
• Commercial mgmt. support (contracts, reconciliation claims and pricing)
• Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
• Customer manufacturing and services site visit support
• Develop and maintain an account Strategic Plans along with key stakeholders internally

Key Performance Indicators / Measures for Success

• Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three-year strategic plans
• Key P&L metrics at the Portfolio Level
• Customer satisfaction and scorecard rankings
• Completion of strategic initiatives to schedule
• Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance

Skills, Capabilities, Experience and Attributes

• Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three-year strategic plans
• Key P&L metrics at the Portfolio Level
• Customer satisfaction and scorecard rankings
• Completion of strategic initiatives to schedule
• Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance

Typical ExperienceSkills, Capabilities, Experience and Attributes

• Executive Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Operations and supply chain experience
• Financial and Business Acumen
• Understanding of Data Analytics
• Commercial Skills - Contracts, Financials, Quotations
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams

Physical Demands

• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data
• Overnight travel is required
• The above demands are carried out within the existing local Health and Safety guidelines

Typical Experience

• Twelve-plus years plus of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles

Typical Education

• Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography

Salary

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range - 188k to 259k

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.