Network Support Engineer

Summary

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Providing computers, networks, servers, IT & office equipment installation, configuration, management, maintenance and troubleshooting.
• Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, Firewall and etc).
• Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).
• Monitor and propose improvement/upgrade for systems and network growth demands.
• Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.
• Daily monitor the IT Service Request/ Incidents to ensure timely correction of any incidents.
• Maintain a proactive approach in attending to user's requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Prepare technical documentation, procedures and guidelines and update according to SOP.
• Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment are working fine.
• Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• To perform any other tasks or assignments as directed by the management from time to time.

Knowledge/Skills/Competencies

• Strong customer service orientation
• Good analytical, troubleshooting and problem solving skills.
• Good communication (both oral and written) and documentation skills.
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
• Fundamental knowledge of networking concepts
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Able to provide technical support & explain technical problem in simple term in English
• Good knowledge of end-point security management tools and processes.
• Languages: Bahasa Malaysia, Mandarin and English as need to communicate with Global IT counterparts.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Competency and experience

• At least 5 years in IT working experience on hardware, software & networking.
• Previous work experience at 24x7 manufacturing company are encourage to apply.
• Possess good & customer-oriented attitude, integrity, multitasking and able to work under pressure when necessary.

Education Level

• At least Degree or above in IT related course (Computer Science, Information Technology)
• Cisco Certified Network Associate (CCNA) or equivalent certification is preferred.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.