Learning Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities:

• Embrace the company values and mission while focusing on the Nursing department’s strategic goals and objectives
• Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the content and knowledge to be transferred to the targeted audience.
• Work independently with SMEs on new initiatives as discussed with the Senior Manager of Education.
• Manage multiple competing priorities to meet established deadlines demonstrating organizational savvy and consistent quality work/project results.
• Make decisions effectively and take initiative with minimal direction.
• Actively participate in regular team meetings with the Nursing Education team.
• Understand and actively engage in learning various technologies to support the development of projects.
• Serve as a key support resource to Senior Manager of Education to look for ways to support the National Nursing Leadership team and Nursing associates by combining learning design expertise with business intelligence and process improvement capabilities.
• Lead the optimization of automated reporting, dashboards, and process documentation that improve operational visibility and enable more strategic use of leadership time.
• Develop engaging training materials in various formats such as e-modules (using Articulate Storyline), instructor-led, webinars and blended learning to meet business needs and in alignment with best practices and training trends to maximize engagement and learning retention.
• Ability to record audio scripts, e-modules and other courses as required.
• Support the Education team by coordinating training setting up for the nursing department in the LMS system.
• Schedule periodic course reviews and any updates needed; schedule the expiration of training courses, if appropriate.
• Track and support the Senior Manager of Education in maintaining and updating all manufacturer drug training curricula in our eQMS, Smartsheet or web-based environments.
• Maintain all Learning Plans for the nursing department under the direction of the Senior Manager, Education and Training.
• Support RNEs in the maintenance and updates to onboarding, off boarding, nursing department orientation and preceptorship program training materials.
• Ensure all document creation achieves compliance with Innomar standard operating procedures, Quality Assurance requirements and Innomar pharmacovigilance practices.
• Manage the regular review of product monographs on the Health Canada website, advising RNEs of updates, and maintaining the most current Consumer Information Guides on the Field Nurse Drive for patient education.
• Support RNEs and the Nursing department with regular landscape overviews of public health guidance on all provincial and territorial websites.
• Liaise with Program Managers regarding manufacturer-provided training and live sessions and ensure the training is communicated and tracked in the appropriate platform.
• Integrate learning needs by utilizing tools such as business intelligence capabilities to create data-driven education solutions that improve performance, compliance, and engagement.
• Develop sustainable tools and frameworks that support national consistency in training, reporting, and operational execution across the nursing function.
• Drive efficiency initiatives by identifying manual tasks that can be standardized, automated, or enhanced through technology and reporting solutions.
• Perform quality assurance checks on training courses that have been developed.
• Incorporate interactivity (games, exercises, quizzes) in learning materials to increase engagement and retention of material.
• Assist and run reports for internal customers including reports for audit purposes and monitoring of training completion.
• Perform related duties and tasks as required.

Skills and Knowledge:

• Fluently bilingual in French and English in both written and verbal skills an asset.
• Excellent proficiency with all Microsoft Office applications, including advanced Power Point skills
• Proficiency with Articulate Storyline an asset
• Knowledge of Master Control or other LMS systems an asset
• Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred
• Knowledge and experience to effectively develop learning materials reflecting adult learning principles
• Advanced ability to learn and understand new systems and software quickly
• Exceptional written and verbal communication skills
• Effective organizational skills; excellent attention to detail
• Familiarity with training content structure and design
• Effective interpersonal skills to work collaboratively with Regional Nurse Educators, Business Area Managers and Directors of Nursing involved in the management of patient programs and/or other Subject Matter Experts as needed
• Strong ability to consistently meet deadlines and prioritize projects
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work autonomously and collaboratively
• Excellent presentation skills

Education:

• Bachelor's degree in human resources, business administration, or a related field, or equivalent experience required.

Work Experience:

• 2+ years of experience in learning delivery, learning operations, or a related field required.
• Knowledge of specialty drug reimbursement processes and/or pharmaceutical industry dynamics (preferred).
• Experience developing learning materials aligned to adult learning principles, including familiarity with instructional design best practices. Proficiency with e-learning authoring tools (e.g., Articulate Storyline) and/or Learning Management Systems (LMS) (asset).
• Ability to organize work with strong attention to detail and quality control.
• Ability to quickly learn and apply new systems and software. Bilingual proficiency in French and English in a corporate environment (asset).
• Proficiency in clear written and verbal communication and professional presentation delivery.
• Proficiency with Microsoft Office, including advanced PowerPoint skills.
• Familiarity with training content structure and design standards.
• Ability to collaborate effectively with leaders and stakeholders through strong interpersonal skills, while also working independently.
• Ability to prioritize projects, meet deadlines consistently, and maintain a strong results orientation.
• Ability to identify root causes and resolve issues efficiently using structured problem-solving.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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