Customer Care Consultant
First seen by Alion on Nov 11, 2026.
(( centrecom
[SUE \ Recruitment
Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-
office services to both local and international clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role — Customer Care Consultant — Nadi
We are now looking for exceptional talent to join our growing organisation and share in the success of this venture. If you are a self-motivated individual, with a positive attitude and a desire to be part of a dynamic and
energetic team, then we would like to help you in developing your career.
Key Respomsibilities
1. Customer Service Delivery
Manage inbound calls and email enquiries from vendors and customers.
Provide accurate information and assistance regarding requests, schemes, supply needs, account enquiries and product information.
Deliver professional and efficient service while maintaining high customer satisfaction standards.
2. Operational Experience
Resolve routine enquiries within defined
processes.
Escalate complex or exceptional cases to the
Team Leader or relevant support team where required.
Maintain clear communication with customers regarding case progress and resolution.
Ensure accurate documentation of customer enquiries, actions and outcomes.
Monitor service operations to drive accuracy and follow defined service workllows.
Complete customer service administrative tasks including reporting, record management and follow-up actions.
Support operational processes aligned with service level requirements.
3. Sales & Campaign Support
- Support outbound market engagement activities and sales campaigns.
- Assist with vendor call-ins, promotional campaigns and targeted outreach programs.
4. Personal & Professional Development
Invest in professional development through regular learning opportunities to build on skills and knowledge and invest in personal development through wellbeing initiatives and taking regular time to unwind in a balanced life.
Make the most of on-the-job training and access available learning initiatives while identifying and fulfilling the business’s needs.
Strengthening existing customer relationships while building new connections with potential customers.
Compliance with the Service Level Agreement and focused on customer loyalty.
Embracing & supporting team members around the globe.
Essential Skills & Experiences
Essential
Fluent English communication skills (written & verbal).
At least 1-2 years of experience in a customer service or contact centre environment.
Operational, technical delivering exceptional service.
Attention to detail, combined with strong communication skills.
A fast learner who can master multiple new systems, with proficiency in multi-tasking and adapting to changing circumstances.
Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat).
Ability to work independently and as part of a team, and maintaining flexibility in a mixed team environment.
Previous experience in a customer service environment.
Ability to work in a fun and supportive team.
Ability to be compassionate towards customers.
Preferred
Experience in outbound sales or customer engagement campaigns.
Experience working in a multi-channel contact centre environment.
Experience supporting B2B or retail customers environments.
Considerable working knowledge of Microsoft Word and Excel.
Exposure to similar experience will be highly regarded.
Remuneration and Benefits
A secure career with a strong, fast-growing company.
Competitive salary package.
Medical insurance.
Access to discounted travel.
Ongoing career development and training.
Work in a fun and supportive team.
Application Process
For more details and to apply for this vacancy, refer to the link below.
https://jobs. hermosity.com/job/5134/centrecom-tfiji-customer-care-consultant-nadi,
Note: Application closes on Sunday, 7th December, 2025
“Centrecom Pte Limited is an equal opportunities employer and values diversity.
All employment is decided on the basis of qualifications, merit and business need.”