OCW Specialist

Role Purpose

The OCW Specialist is responsible for the evaluation and management of applications under the OCW framework, Law 4738/2020, submitted through the EGDIX platform. The role ensures timely, accurate, and compliant assessment of cases according to each asset owner’s policy, while also managing related customer complaints and providing first-line support to internal and external stakeholders.

Main Accountabilities

• Evaluates OCW applications in accordance with Law 4738/2020 and the policies of each asset owner
• Reviews and validates financial data and borrower information submitted through the EGDIX platform
• Handles and resolves customer complaints related to OCW procedures promptly and professionally
• Ensures that all application assessments and complaint resolutions comply with legal, regulatory, and internal standards
• Uses internal systems and tools (Qualco, Cepal Web UI Tool, FLDT, Unified Workflow, Profits) to process, monitor, and record case progress
• Submits and monitors implementation requests (Qualco settlements) following case approval
• Acts as first-line support for OCW-related inquiries, providing guidance and updates to customers and internal stakeholders
• Collaborates with other departments (Legal, Compliance, Recovery Teams) to ensure efficient and accurate case handling
• Identifies recurring issues or patterns in customer complaints and proposes process improvements
• Adheres strictly to company policies, maintaining transparency, professionalism, and confidentiality in all actions

Requirements

Education, Experience and Technical Skills

• Bachelor’s degree in Economics, Banking, Finance, or a related field (Master’s degree is an asset)
• Minimum 2 years of professional experience in credit analysis, loan servicing, or similar financial roles
• Familiarity with Law 4738/2020 (OCW framework) and related financial regulations preferred
• Proficient in MS Office (Excel, Word, Outlook) and internal systems (Qualco, workflow tools)
• Excellent verbal and written communication skills in English and Greek

Competencies

• Strong organizational, time management and multitasking skills.
• Goal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.
• Attention to detail, accuracy and quality orientation.
• Strong problem-solving ability and collaborative mindset.

Benefits

Here’s what you can look forward to as part of the #CepalTeam:

• Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.

• Health: Private medical insurance is provided for you and your family.

• Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities-including therapeutic swimming, music therapy, horse riding, and parental support.

• Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.

• Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .

• Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.

• Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.

• Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.

At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.

All applications are treated fairly, confidentially, and based solely on qualifications and merit.