Technical Support Engineer (Tier 2)

Description

Role Title: Technical Support Engineer (Tier 2) - Microwave transmission

Department: Global Support

Subdepartment: Global Customer Support

Reporting line: Customer Support Manager

Contract type: Permanent

Location: Bucharest, Romania

Way of working: Hybrid 2 days in office

What you'll be responsible for?

As a Technical Support Engineer you will have the following responsibilities:

• Follow support process/cases through CRM system
• Work in a fully equipped lab environment to reproduce field issues and for self-training
• Analyze and debug system performance from collected data to identify point of failure.
• Act proactively to prevent issues from happening by providing suggestions and advice to customer
• Support Ceragon engineers in the regions
• Handle most complex and difficult cases and deliver the solutions to customers
• Follow up product development/changes with close cooperation with Tier-3 expert team.
• Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
• Document resolutions for reported issues for further training purposes through creating knowledge items

Why should you join?

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.

Requirements

What we require?

Must have:

• Electronic/Communication/Computer engineer (BA/BSc)
• Proven experience with installation, configuration and advanced troubleshooting of Microwave/Milimeterwave transmission networks (Operations experience)
• Strong Ethernet/IP/networking knowledge
• Understanding packet switch network resiliency protocols, xSTP, G8032.
• TDM SDH/PDH knowledge
• Understanding of synchronization principles and standards
• Multivendor telecom experience, NOC or operations
• Understanding radio link planning principles
• Experience with network management and automation protocols SNMP, NETCONF / RESTCONF, CLI/SSH, NMS platforms
• Experience managing customer relationships in high-pressure or escalated situations.
• Excellent written and verbal communication skills in English
• Strong team player with excellent communication skills
• Methodical & analytical thinking

Advantage:

Proven knowledge and experience with:

• CCNP or equivalent level knowledge, MEF-CECP
• Willingness to work for flexible time zone coverage (Morning/Afternoon)
• Open for on-call availability
• potential or interest into team coordination or technical leadership responsibilities (e.g., mentoring peers, driving case prioritization, or acting as a point of contact for escalations)

What we offer?

• Benefit online: a generous monthly gross budget (flexible benefits - can chose things like meal vouchers/additional private insurance etc)
• Private medical subscription: Priority Plus at Regina Maria
• Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through
• Additional vacation days that increase with your tenure at the company
• Additional time off for health care needs (5 days of sick leave/annualy)
• A day off for your birthday and a birthday gift
• Compensation days for public holidays that fall on weekends
• Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas)
• Bookster
• Glasses allowance (up to 500 RON)
• Central location on Calea Victoriei and parking facilities