Service Cloud Engineer
First seen by Alion on Oct 9, 2026.
Job Title : Service Cloud Engineer
Experience : 7 - 12 Years
Key Skills :
- Salesforce Service Cloud
- Apex
- Lightning
- LWC, Salesforce CRM, Integrations
About the Role :
We are looking for an experienced Service Cloud Engineer with 7 - 12 years of experience in designing, developing, and implementing solutions on the Salesforce Service Cloud platform.
The ideal candidate should have strong hands-on experience with Salesforce development, Service Cloud capabilities, Apex, Lightning Web Components, integrations, and CRM implementations.
The candidate will work closely with business and technical teams to deliver scalable and effective Salesforce solutions.
Key Responsibilities :
- Design, develop, configure, and implement solutions using Salesforce Service Cloud.
- Understand business requirements and translate them into scalable Salesforce technical solutions.
- Develop custom Salesforce applications using Apex, Lightning Web Components (LWC), and SOQL.
- Configure Salesforce Service Cloud features including Case Management, Service Console, Knowledge, Omni-Channel, Entitlements, and Service Processes.
- Develop custom objects, fields, validation rules, workflows, flows, reports, dashboards, and other Salesforce components.
- Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs and other integration technologies.
- Develop reusable and scalable technical solutions following Salesforce best practices.
- Participate in technical design, architecture discussions, code reviews, testing, and deployment activities.
- Troubleshoot application issues and provide production support when required.
- Perform performance optimization and ensure solutions meet scalability and security requirements.
- Work with Salesforce administrators, architects, business analysts, and other technical teams to deliver projects successfully.
- Support data migration, data validation, and data integration activities.
- Follow Salesforce development standards and best practices for security, performance, and maintainability.
- Prepare technical documentation, solution designs, and implementation guides.
- Participate in Agile/Scrum ceremonies, sprint planning, estimation, and technical discussions.
Required Skills :
- 7 - 12 years of relevant experience in Salesforce development/engineering.
- Strong hands-on experience with Salesforce Service Cloud.
- Strong knowledge of Apex, SOQL, SOSL, Lightning and LWC.
- Experience with Salesforce configuration and customization.
- Strong understanding of Service Cloud Case Management and service processes.
- Experience with Salesforce integrations using REST/SOAP APIs.
- Knowledge of Salesforce data model, security model, sharing rules, profiles, permission sets, and governor limits.
- Experience with Salesforce deployment and release management tools.
- Good understanding of Salesforce development lifecycle and best practices.
- Experience working in Agile/Scrum environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication and stakeholder management skills.
Good to Have :
- Salesforce Platform Developer certification.
- Salesforce Service Cloud Consultant certification.
- Experience with Omni-Channel, Knowledge, Service Console, and Entitlements.
- Experience with CI/CD and Salesforce DevOps practices.
- Exposure to Salesforce integration and middleware platforms.
Skills
Salesforce, Salesforce Service Cloud, Apex, Salesforce LWC, Lightning Component Framework, CRM Implementation, SOQL/SOSL, CI/CD