Sr AWS Developer (Amazon Connect)

Job Description:

We are seeking a skilled and proactive Production Support Engineer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Key Responsibilities:

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Required Skills:

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

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