Director, Program Management

We are looking to add a Director, Program Management to our team. In this role you will be responsible for leading the execution of complex programs and strategic program portfolios that support the company's long-term business objectives and customer commitments. This role oversees program execution, portfolio performance, customer relationships, and cross-functional program management activities while ensuring programs are delivered in accordance with contractual requirements, financial objectives, and organizational priorities.

This position requires a strategic program management leader with expertise in program execution, portfolio management, customer engagement, risk management, and organizational leadership within a dynamic, high-growth environment. The Director partners cross-functionally with Executive, Engineering, Operations, Supply Chain, Quality, Finance, Product Management, Business Development, and customers to strengthen program execution, improve operational performance, and execute strategies that support sustainable business growth.

JOB DUTIES AND RESPONSIBILITIES

• Lead the execution of complex program portfolios supporting strategic customers, major contracts, and long-term business objectives.
• Establish portfolio priorities, governance frameworks, execution strategies, and performance objectives that support successful program delivery.
• Evaluate program performance across cost, schedule, technical, quality, contractual, and customer satisfaction metrics while driving corrective actions when needed.
• Support development of long-range program strategies aligned with organizational priorities and customer commitments.
• Serve as the executive program interface for strategic customers and major contracts.
• Build and strengthen executive-level customer relationships that support successful program execution and future business growth.
• Partner with Business Development, Product Management, and Engineering to support customer growth strategies, new business opportunities, and contract execution.
• Influence strategic decisions by providing program performance insights, customer feedback, and operational recommendations.
• Lead, coach, and develop Program Management professionals while fostering accountability, collaboration, and continuous improvement.
• Establish staffing plans, allocate program resources, and prioritize organizational activities supporting customer commitments and business objectives.
• Coordinate with Engineering, Operations, Supply Chain, Quality, Finance, Product Management, and Business Development to ensure successful program execution across multiple products, customers, and business functions.
• Guide executive program reviews, customer reviews, milestone assessments, risk reviews, and strategic decision-making.
• Drive initiatives that strengthen program management processes, portfolio governance, operational execution, and organizational performance.
• Evaluate program management methodologies, business processes, and operational workflows to improve execution efficiency and customer satisfaction.
• Develop program management standards, governance models, reporting frameworks, and operational best practices.
• Promote a culture of accountability, customer focus, operational excellence, and continuous improvement throughout the Program Management organization.

JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS

• Bachelor's degree in Engineering, Business Administration, Program Management, Operations Management, Supply Chain, or a related field with 11-15 years of related experience, Master's degree with 9-12 years of related experience, or PhD with 7-10 years of related experience in program management, project management, engineering, manufacturing, operations, or a related discipline.
• 5+ years of leadership or management experience leading program management organizations, strategic programs, or cross-functional teams.
• Comprehensive knowledge of program management, portfolio management, customer relationship management, operational execution, and business leadership.
• Expertise in program lifecycle management, financial management, contract execution, risk management, organizational leadership, and strategic planning.
• Mastery of program management tools, ERP systems, business reporting applications, and portfolio performance metrics.
• Applies enterprise-wide thinking when aligning program portfolios, customer commitments, and business objectives.
• Strong leadership and organizational skills with the ability to lead complex program portfolios, establish departmental priorities, and develop high-performing teams.
• Effective communication, executive influence, and relationship-building skills with Executive, Engineering, Operations, Supply Chain, Quality, Finance, Product Management, Business Development, customers, and strategic partners.
• Demonstrates business fluency by balancing customer commitments, program performance, operational priorities, and financial objectives to support long-term organizational success.
• Ability to lead enterprise program management initiatives that strengthen customer satisfaction, operational performance, portfolio execution, and sustainable business growth.
• Advanced proficiency with Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams.
• Enterprise Resource Planning (ERP) systems, e.g. Oracle, SAP, Microsoft Dynamics, NetSuite, or equivalent platforms.
• Program and project management applications, e.g. Microsoft Project, Smartsheet, Jira, Primavera, or equivalent applications.
• Business intelligence and reporting tools, e.g. Power BI, Tableau, or equivalent applications.