Director, Information Technology

CFS Brands is seeking an experienced Director of Information Technology to provide operational and people leadership across its global technology environment. Reporting to the Vice President of Information Technology, this role is accountable for IT Operations, End User Services, Network Infrastructure, and Cybersecurity across all facilities and business units. The Director builds capable, independent leaders; establishes consistent service and security standards; and translates business and technology priorities into measurable operational results. The position partners with the VP of IT on planning, budgets, and major decisions and may assume responsibility for additional technology functions as organizational needs evolve.

KEY RESULT AREAS:

• Lead global IT Operations, including servers, enterprise platforms, storage, backups, disaster recovery, identity and access management, and operational resilience.
• Oversee End User Services and the Helpdesk, establishing service standards, escalation processes, customer experience expectations, and measurable support performance.
• Direct global network infrastructure, connectivity, wireless, site infrastructure, and lifecycle planning across corporate, manufacturing, distribution, and international locations.
• Lead IT security operations, incident-response exercises, vulnerability and audit remediation, third-party security controls, and technology recovery testing against defined recovery objectives. Coordinate business-continuity decisions and enterprise risk acceptance with business owners and VP of IT.
• Partner with the VP of Information Technology to develop and execute multi-year infrastructure, cybersecurity, and IT service roadmaps, translating strategic objectives into operational priorities, resource plans, and measurable outcomes.
• Build, coach, and develop high-performing managers and team leaders who demonstrate ownership, sound judgment, accountability, and independent leadership. Set clear expectations, provide ongoing feedback, address performance gaps, identify emerging talent, and establish succession plans.
• Establish a culture of accountability, operational discipline, and continuous improvement. Translate priorities into actionable plans with named owners, measurable service outcomes, realistic timelines, and regular performance reviews.
• Ensure reliable operations through incident, problem, change, asset, capacity, and configuration management practices; oversee major incident response and service restoration.
• Establish and enforce consistent IT policies, architecture standards, access controls, documentation, and operational processes across global facilities.
• Develop operating and capital budget plans, manage spending and forecasts, and recommend major investments and commitments for VP of IT approval.
• Lead strategic programs, infrastructure modernization, technology integration, and cross-functional initiatives through clear ownership, milestones, performance measures, risk management, and consistent follow-through.
• Exercise sound judgment and independent decision-making within delegated operational, staffing, and financial authority. Recommend capacity and priority tradeoffs; escalate material business risks, enterprise-level priority changes, and significant investment decisions to the VP of IT.
• Manage critical vendors, managed service providers, licensing, contracts, service levels, and supplier performance to maximize value and reduce operational risk.
• Assume leadership responsibility for additional technology functions as assigned, based on evolving organizational needs, business priorities, and departmental structure.

EDUCATION / EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field; equivalent relevant experience may be considered.
• Minimum of ten (10) years of progressive experience in enterprise IT, including infrastructure, operations, networks, cybersecurity, or service delivery.
• Minimum of five (5) years of leadership experience, including demonstrated success managing and developing managers, supervisors, or multidisciplinary IT teams.
• Experience supporting geographically distributed operations and managing complex, business-critical technology environments.
• Professional certifications in IT service management, cybersecurity, cloud, networking, or project management are a plus.
• Bilingual proficiency in Spanish is a plus but not required.

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• Demonstrated ability to lead enterprise IT operations and establish global standards across diverse locations and business functions.
• Strong knowledge of server and cloud infrastructure, storage, backup and recovery, identity and access management, and endpoint support.
• Strong understanding of enterprise networking, connectivity, segmentation, remote access, and infrastructure lifecycle management.
• Practical expertise in cybersecurity governance and operations, including incident response, monitoring, vulnerability management, and security risk.
• Ability to establish operational KPIs, service-level expectations, disaster recovery objectives, and continuous improvement programs.
• Demonstrated success developing managers into effective, independent leaders; improving team performance; coaching through performance challenges; establishing accountability; and building leadership succession.
• Experience preparing and managing operating and capital budgets, business cases, forecasts, and vendor negotiations within approved authority.
• Proven ability to prioritize competing initiatives, drive execution through accountable team leaders, resolve obstacles, and communicate progress, risks, and recommendations to organizational leadership.
• Knowledge of ERP, CRM, warehouse management, manufacturing, data, web, and workflow platforms sufficient to partner with or lead assigned functions.
• Excellent written and verbal communication, ability to influence organizational leadership, sound judgment, conflict resolution, and decisive leadership during critical incidents.
• Business acumen, analytical problem-solving skills, and a commitment to service excellence, security, and continuous improvement.

TRAVEL REQUIRED: Up to 20% in support of multiple corporate initiatives.

ABOUT CFS BRANDS:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.