IT Support Executive

Role Overview:
We are looking for a proactive IT Support Executive to manage, maintain, and troubleshoot our organization's IT infrastructure, including computer systems, networks, and software applications. The ideal candidate will ensure seamless technical operations across our administrative and educational units, providing rapid response to end-user issues.

Key Responsibilities:
• Diagnose and resolve hardware, software, network, and printer issues reported by staff.
• Install, configure, and update operating systems, office productivity tools, and specialized software.
• Maintain network connectivity, Wi-Fi routers, and local area network components.
• Set up new workstations, laptops, and peripheral hardware for incoming team members.
• Provide technical assistance for virtual classrooms, video conferencing tools, and digital communication channels.
• Maintain a comprehensive inventory of IT assets and handle vendor coordination for repairs when necessary.

Requirements

• Qualifications: Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 1–3 years of hands-on experience in IT support, desktop administration, or helpdesk operations.
• Technical Competencies: Strong working knowledge of Windows OS, basic networking (LAN/Wi-Fi troubleshooting), and hardware assembly/repair.
• Soft Skills: Excellent troubleshooting mindset, strong interpersonal communication, and the ability to manage technical support tickets efficiently.
• Location/Commute: Comfort with on-site deployment and regular operational support.