IT Infrastructure & Microsoft Technologies Manager

Key Responsibilities

IT Infrastructure & Operations

• Manage servers, networks, storage, workstations, and overall IT infrastructure, ensuring availability, performance, and security.
• Oversee infrastructure upgrades, maintenance, troubleshooting, hardware/software procurement, licensing, and IT asset management.
• Maintain IT policies, standard operating procedures, and technical documentation.

Microsoft 365 & Exchange Administration

• Administer Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, and related services.
• Manage Active Directory, Microsoft Entra ID (Azure AD), Group Policy, user accounts, permissions, and access controls.
• Oversee email configuration, mail flow, mailbox management, Microsoft 365 licensing, security settings, and troubleshooting.
• Handle user onboarding/offboarding, account provisioning, and access management.

Network Infrastructure & Security

• Manage LAN/WAN, firewalls, VPNs, switches, routers, wireless networks, and internet connectivity.
• Configure and troubleshoot network security policies, endpoint protection, antivirus, patch management, and access controls.
• Monitor vulnerabilities, coordinate remediation, and maintain backup, disaster recovery, and business continuity procedures.

IT Support & Service Delivery

• Oversee daily IT support operations, technical escalations, issue resolution, and service standards.
• Coordinate IT setup, equipment, and system access for employee onboarding, transfers, and separations.
• Support IT connectivity and collaboration across US and India operations.

SOC Audit, IT Compliance & Vendor Management

• Lead and coordinate IT-related activities for SOC 2 Type I and Type II audits, including audit readiness, evidence collection, control testing, and remediation.
• Maintain and monitor IT security controls, including access management, change management, vulnerability management, logging, and incident response.
• Coordinate with external auditors and internal stakeholders to ensure timely completion of audit requirements and resolution of findings.
• Support ISO 27001 and client-specific security compliance requirements, including audit documentation and continuous compliance monitoring.
• Manage IT vendors, service providers, technology procurement, contract negotiations, and cost optimization.
• Maintain IT asset registers, access records, security documentation, and compliance reports.

Infrastructure Planning & Improvements

• Lead infrastructure upgrades, migrations, automation, and technology implementations.
• Identify opportunities to improve operational efficiency, infrastructure security, and system reliability.
• Evaluate emerging Microsoft technologies and develop infrastructure improvement plans aligned with business needs.

Required Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• 8–12 years of IT infrastructure, systems administration, and operations experience, including 3+ years in a lead or managerial role.
• Strong hands-on expertise in Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, and Windows Server administration.
• Experience with firewalls, VPNs, LAN/WAN, DNS, DHCP, Group Policy, endpoint security, and network troubleshooting.
• Hands-on experience supporting SOC 2 audits, including IT control implementation, audit evidence preparation, auditor coordination, and remediation of audit findings.
• Knowledge of IT asset management, backup and disaster recovery, infrastructure security, and vendor management.
• Strong problem-solving, communication, stakeholder management, and organizational skills.
• Ability to independently manage IT operations and support geographically distributed teams.

Preferred Qualifications

• Microsoft certifications such as Microsoft 365 Administrator Expert or Azure Administrator Associate.
• CCNA, Fortinet NSE, CompTIA Security+, or equivalent certifications.
• Experience with ISO 27001, Microsoft Intune, Defender for Endpoint, Conditional Access, and MFA.
• Exposure to Azure infrastructure, cloud administration, and IT services or consulting environments.