Office Manager

Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence-overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.

• Oversee front desk operations, providing leadership and direction to administrative staff
• Ensure prompt, professional resolution of resident and family inquiries or concerns
• Welcome and orient new residents and visitors, fostering a positive first impression
• Manage and safeguard confidential records for residents, employees, and financial operations
• Manage employee onboarding and maintain accurate, compliant HR documentation
• Oversee payroll administration, attendance tracking, and vacation management
• Manage financial processes, including billing, deposits, and invoice reconciliation
• Champion workplace safety by identifying risks and ensuring adherence to safety standards
• Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role

What You’ll Bring

• Minimum two years of related office management or administrative experience
• Accounting, or bookkeeping experience required
• Experience in a retirement or healthcare setting, an asset
• Post-secondary diploma or certificate in financial management, bookkeeping, or a related field
• Excellent communication (written and verbal) and public relations skills
• Ability to interact with seniors, staff, and families with empathy, patience, and professionalism
• Highly organized, with demonstrated initiative and good judgment
• Proficient in Microsoft Office, particularly Excel and Word

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

• Ability to handle physical demands such as walking, standing, and occasional lifting
• Able to manage stress from tight deadlines and multitasking
• Must be prepared to respond to emergency situations
• Personal protective equipment (PPE) may be required during certain tasks
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required