Technical Support Executive

Top BPO Company for BPO Outsourcing Solutions • Bachelor's Degree • JavaScript • PHP • 7 hours ago
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Location
In office (Lahore)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026.

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Top BPO Company for BPO Outsourcing Solutions

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chatpandas.com • Dubai • Lahore • London • Manchester • Professional Services • Business Process Outsourcing (BPO)

Job Overview

We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.

Key Responsibilities

  • Provide technical assistance and support to users via email regarding the CMS platform
  • Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
  • Escalate complex issues to relevant teams when necessary
  • Assist users with website setup, configuration, customization, and feature integration
  • Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
  • Ensure timely follow-ups and maintain high customer satisfaction
  • Take ownership of user issues and ensure they are resolved effectively

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Prior experience in a technical support role, preferably in software or web development
  • Basic to intermediate knowledge of HTML, CSS, and JavaScript
  • Familiarity with CMS or website builders such as WordPress or Wix
  • Strong problem-solving skills with a customer-first mindset
  • Excellent written and verbal communication skills
  • Ability to explain technical concepts to non-technical users
  • Comfortable working in a fast-paced environment and adapting to changing priorities

Job Details

  • Location: GITMIT Co-Working Space, Gulberg III
  • Job Type: Full-Time (Onsite)
  • Working Hours: 9 hours/day, 5 days/week
  • Shift Timing: 6:00 PM - 3:00 AM (PKT)
  • Salary: Up to PKR 100,000/month
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