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Salary
≈ $16k – $44k per year (Estimated)
Location
In office (Pune)
Seniority
Staff · 3+ years exp

First seen by Alion on Sep 28, 2026.

Overview
Company
Impact
Profile match
Chat360 is a conversational AI and customer engagement platform that automates customer support, lead generation and engagement across WhatsApp, web, voice and social media. Businesses use its agentic chatbots to handle customer interactions and gain insight from customer data. The company is headquartered in Pune, India.

Position Overview :

We are seeking an experienced and highly motivated QA Engineer Lead to join our dynamic team. The ideal candidate will have a strong background in SaaS-based products and a proven track record in leading QA teams. You will be responsible for ensuring the quality and reliability of our platform through rigorous testing and innovative QA methodologies.

Responsibilities :

- Lead and mentor a team of QA engineers, providing guidance, training, and support to ensure high-quality deliverables.

- Develop, implement, and maintain comprehensive test plans and test cases.

- Conduct thorough testing of REST APIs using various API testing methods.

- Utilise QA automation tools to streamline testing processes and enhance efficiency.

- Troubleshoot and resolve complex issues, ensuring timely and effective problem resolution.

- Apply BDD/TDD methodologies to drive high-quality software development and testing.

- Execute White Box and Black Box testing strategies to ensure complete coverage.

- Perform hands-on testing and troubleshooting on Unix-based systems.

- Write and maintain scripts in bash, Python, or other scripting languages to support testing activities.

- Manage and track defects using JIRA, ensuring timely resolution and effective communication with development teams.

- Use Postman for API testing and validation.

- Work closely with development and product teams in an Agile environment to ensure smooth and efficient software release cycles.

- Continuously improve QA processes and methodologies to enhance overall product quality.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- 3 - 7 years experience in QA, with a focus on SaaS-based products.

- Strong knowledge of REST APIs and API testing methods.

- Proficiency with QA automation tools and techniques.

- Excellent troubleshooting and problem-solving skills.

- Solid understanding of BDD/TDD methodologies.

- Experience with White Box and Black Box testing strategies.

- Hands-on experience with Unix-based systems.

- Proficiency in scripting languages such as bash or Python.

- Extensive experience with JIRA and Postman.

- Familiarity with Agile development processes and software release cycles.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

If you are a dedicated and skilled Senior QA/ Team Lead looking to make a significant impact in a fast-paced and innovative environment, we would love to hear from you. Apply today to join the Chat360 team!

Skills

Software Quality Assurance, Testing, API Testing, Automation Testing, Automation Testing Tools, Black Box Testing, Defect/Bug Tracking System, BDD, POSTMAN

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