WhatsApp Automation Engineer

Chat360 • Artificial Intelligence • Conversational AI • Python • JavaScript • Node JS • 2 days ago
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Location
In office (Gurgaon)
Seniority
Junior · 2+ years exp

First seen by Alion on Sep 28, 2026.

Overview
Company
Impact
Profile match

Chat360

Chat360 is an Agentic AI-powered chatbot platform to automate customer support, lead generation & engagement across WhatsApp, Web, Voice, and social media.
chat360.io • Mumbai • Pune • Gurgaon • Conversational AI • AI Agents • Artificial Intelligence • 51-200 employees • Est. 2020
Tech stack of Chat360

Role Overview :

Build and maintain WhatsApp-based automation flows that power service bookings, reminders and dealer group communication at scale across a large dealer network.

Key Responsibilities :

- Build, test and maintain WhatsApp group automation flows (bookings, reminders, notifications)

- Debug and resolve automation issues in production with minimal downtime

- Collaborate with the Solutions Architect on integration points with backend systems

- Document flows and maintain a reusable component library

- Pair with the other engineer in this role for coverage and peer review

Requirements :

- 2 - 5 years of experience in backend development, chatbot/automation engineering or a related field

- Hands-on experience with WhatsApp Business API, Meta's messaging platform, or similar conversational tooling

- Comfortable with REST APIs, webhooks and JSON-based integrations

- Strong debugging skills and ownership of production issues

Good to Have :

- Experience with no-code/low-code automation platforms

- Node.js or Python backend experience

Skills

Chatbot, IT Automation, LCDP, REST API, Node.js, Python, JSON

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